I am a senior support worker in a private dementia care home. Thankfully I have never witnessed behaviour like this in my current place of work, but whilst support work is an underpaid, undervalued and unqualified role this will continue. Currently we put our parents, grandparents and friends in the hands of people paid £6.80 an hour and whose only qualification is maybe an NVQ2 (which makes a mockery of professional qualifications). Caring for people is a professional, highly skilled role and requires talented staff. Organisations like this are not going to recruit or retain those kind of staff members for the current salary and conditions care workers work under.