kangarooer

People really do not understand the concept of loyalty cards. The point is, if you sign up for their program, you get benefits. Those benefits are the incentives to join and shop there more frequently. At Macy's, a customer got upset with me because she said I should use the coupons… Read More

I've had people ask me if they can take the merchandise outside the store premises so they can browse elsewhere in the meantime. Obviously you can't, because that could easily be stealing!

When I worked in retail, I was doing a return for a customer, and the receipt said $18.62 or whatever, and it rung up that way. Right as I was about to process the return, she stopped me and exclaimed, "I paid $20 for these shoes, not $18!" I showed her the receipt and told her that… Read More

I worked at Macy's in the women's shoe department for a while, and boy, I heard some things that were just plain stupid. One time, w pair of shoes was 80% off, so it went from around $70 to $15. As I rung it up, the customer became infuriated and told me that 80% off was $13. I explained… Read More

A customer said she wanted to return a dress, with no receipt. I found a security sensor still on it. She claimed she had left the store with it still on by accident. I was suspicious at this point, but when I tried to proceed with the return, it didn't go through and I told her this… Read More

One of my customers said her feet were two different sizes, and asked if she could buy a left shoe in one size and the right shoe in a half size smaller. I told her we could not do that, for obvious reasons. She got really mad and left.

Sometimes a customer will tell me their shoes are too tight, and ask me to stretch them even though I can see that they fit just fine. I just leave them in the back for ten minutes and bring out the same shoes, unstretched. Lo and behold, they marvel at how much better their shoes… Read More

I had a customer ask me for a size 8 of a shoe, and when I brought it out for her, the shoes were way too small. I suggested she try a 9 or even a 9.5, but she yelled at me in front of all the customers that she was a size 8 and how dare I tell her she's wrong. I hate retail sometimes.… Read More

A customer asked if I had found her shoe in the back yet. I did not remember her ever asking me for anything, so I told her she probably asked a different sales associate and confused me with her. She continued to harass me for a minute or two about forgetting to look for her shoe,… Read More

One day, a customer tried to return a dress. She told me she wanted the money back in cash. I start with the return, only to find a security tag still on it. She says that she accidentally left the store with it, but when I try to proceed with the return, it pops up as "Not Found"… Read More