Businesses need to encourage their teams to upsell! That’s how they make growth on like for like. Why do you think your waiter in your local restaurant asks if you want sides? Or the barman in the pub asks if you want to double up. It’s all about increasing the average spend per head. Yes, this shouldn’t have been put in customer view but most places, especially branded places, have tonnes of this sort of material in private staff areas/offices. Get over it!