talkshop.ph
The quality of internal customer service that exists in an organization directly affects the quality of service delivered to its clients. Both are closely linked. The quality of one is directly proportionate to the other’s.
An organization serves two types of customers: External, who patronize its products and services; and internal, who are the employees requiring the services of colleagues or superiors within the workplace. Some companies do not define the level of internal customer service expected from staff. Hence, internal customer service is not given the importance it deserves.
talkshop.ph
The quality of internal customer service that exists in an organization directly affects the quality of service delivered to its clients. Both are closely linked. The quality of one is directly proportionate to the other’s.