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Jay Nath, Pozent Corporation

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  • The Guide To Chatbots, Data, Security, And Risk

    Everywhere we look, technology continues to transform and impact. It alters the course of everyday activities, human interaction, business engagement, and travel. There is unprecedented growth of new technologies. Here, we focus on several transformational technologies suitable for business. These are things like artificial intelligence, machine learning, and blockchain that produce products such as Chatbots. The research and development field are full of studies examining the potential of Chatbots to replace mobile applications in the near future. As more technological advances occur, it is only a matter of time and task complexity that Chatbot can be applied to more and more contexts. It is really important that we realize technology is not neutral. With every inch of progress, emerges new unintended consequences. One of these consequences for business is the increased security threat in their environment. With the deployment of any new technology, we need to consider the security threat. The previous two articles provided information on training and subsequent performance of the Chatbot. Today, our attention shifts to Chatbot security and reliable measures to secure your Chatbot. There is power inherent in all inventions. Humans are behind every invention. Where humans have an advantage over a Chatbot is in the ability to use logic, senses, and natural thought. A Chatbot will not be able to detect threats unless you train it as such. You need to put measures in place for the Chatbot to consider threats. A chatbot interacts with the most important part of your business, data. This data is the heart and soul of your business. Any tampering, loss, or misuse of data can result in significant revenue loss, branding damages litigation risks, and additional unintended consequences over time. The way to minimize potential data issues is through IT security. Therefore, equipping your Chatbot with the ability to operate with security should be a central piece of any implementation plan. This is true of any industry, but especially industries with outside regulations. What follows are possible measures that you could deploy in your Chatbot based on your security requirements.

  • Steps To Monitor The Performance Of Your Chatbot

    We are aware about the gaining popularity of chatbot in businesses due to its’ value. In our last article, we have covered the steps to train a chatbot. However, that is not enough. You must also monitor and measure the performance of the chatbot against predefined objectives. Just like any technology, it is subject to periodic evaluations. After training and implementation, you need to define the required KPI’s or metrics to measure the performance of your chatbot. Just as you have a process for employee evaluations, you must also generate this for your chatbot. We are aware about the gaining popularity of chatbot in businesses due to its’ value. In our last article, we have covered the steps to train a chatbot. However, that is not enough. You must also monitor and measure the performance of the chatbot against predefined objectives. Just like any technology, it is subject to periodic evaluations. After training and implementation, you need to define the required KPI’s or metrics to measure the performance of your chatbot. Just as you have a process for employee evaluations, you must also generate this for your chatbot. The first thing to do is to identify the bottom line objective/purpose behind building your chatbot. This is accomplished by asking one question. Was the chat bot created for customer service, sales, supply chain, or human resources. Your metrics/KPI will come clearly from the purpose of the bot development. Determining metrics follows the same strategy that you follow to define the metrics of a new hire to measure their performance. Once, you determine this, you have the answer what are you expecting the chatbot to do and the measurement criteria you will use. Below is list of few helpful metrics to measure the performance of your chatbot. To maximize the potential of these metrics, you should have a strong integrated BOT Analytics mechanism. There are many tools available, however the Google Analytics Platform Chatbase is a better choice because it’s open source. Thanks to Google.

  • Six Key Strategies To Train Your ChatBot

    Business are always looking for the next technological innovation that can optimize their top and bottom line business objectives, namely increasing revenue and decreasing cost. Have you ever felt pressure from others in your organization to invest in the latest and greatest in terms of technology? Did people want to use technology simply for the sake of using technology? Technology is best used when it has purpose for a specific goal. Of all of the innovations that have emerged recently, chatbots, powered by artificial intelligence, hold potential for optimizing the customer or client experience while improving internal performance. If you are wondering what a chatbot is or how they are trained to operate, then this is the article for you. A chatbot cannot simply be used. You must have awareness of how chatbots operate and function.

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