Dominic Utton spent two years commuting between Oxford and London on First Great Western trains.
One day, fed up with the lousy service, he wrote a letter of complaint to Managing Director Mark Hopwood.
And so began an epic correspondence that ultimately spanned 94 letters, and 100,000 words.
The reason for such insane verbosity?
"I tailored the length of each of the emails to reflect the length of the delay," explains Dominic. "The reasoning being that I would waste as much of his day reading them as he had wasted of mine."
"Sue," by the way, is Sue Evans, director of communications for First Great Western trains. She never responds.
However Dominic's blog, Letters To FGW, has been viewed 80,000 times, and now been turned into a book. Result!
Read every one of Dominic's missives at Letters To FGW.