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19 Things Harrods Employees Will Never Tell You

No, we don't get to sample everything from the food hall.

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1. Contrary to popular belief, we have not sampled every single beauty product on sale.

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2. Similarly, we have not tried every single edible good the food hall has to offer.

Have you seen how many flavours of macaroon there are?
Flickr: bramhall / Creative Commons

Have you seen how many flavours of macaroon there are?

3. Across most concessions, we get a generous 33% discount.

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It's a risky little game that makes you spend all your wages on shoes.

4. Staff aren't allowed through security to the shop floor unless our personal belongings are in a clear plastic bag.

Liquids, however, can be over 100ml.
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Liquids, however, can be over 100ml.

5. Much of the beauty hall staff are supplied by retail agencies.

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The full-timers do their very best to brief them on what and where everything is, but they don't necessarily know every staff room door.

6. Beauty and fragrance staff are vetted on their way to the shop floor.

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We have high standards so we all need to look perfect.

7. If we forget our name badge we MUST wear a temporary one, regardless of temporary badge availability.

So if poor old forgetful Mike has to alias as Sally for the day then so be it.
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So if poor old forgetful Mike has to alias as Sally for the day then so be it.

8. The building swarms on a daily basis with plain clothed security, ready to pounce on anyone who looks suspicious.

It’s always a laugh when a newbie employee doesn't recognise them yet and tries valiantly to sell one of them a Moncler puffer.
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It’s always a laugh when a newbie employee doesn't recognise them yet and tries valiantly to sell one of them a Moncler puffer.

9. You never fully realise how big Harrods is.

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The majority of our lunch break is spent getting to the canteen only to find that we've forgotten our purse.

10. Harrods’ clientele can generally be divided into two groups: Snap-happy tourists and those who intend to spend lots of money.

But of course we get all kinds of people, often looking to treat themselves.
John Phillips / Oli Scarff / Getty Images

But of course we get all kinds of people, often looking to treat themselves.

11. Celeb sightings are sadly few and far between.

The rich and famous tend to visit through private entrances into the building, sometimes even outside of opening hours.
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The rich and famous tend to visit through private entrances into the building, sometimes even outside of opening hours.

12. It's generally pretty easy to spot the rich from afar.

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They're usually the glamorous ones wearing sunglasses indoors having their bags carried for them.

13. But our customer service strives to be impeccable regardless of how much you're spending.

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14. Saying that, Harrods will go above and beyond if you're spending serious money.

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15. Forgetting your flats and having to walk home in the obligatory "structured shoe" is the literal worst.

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Just style out that pain.

16. You’d be surprised at the number of people who somehow believe that the memorial to Princess Diana and Dodi can only mean that they were buried UNDER Harrods.

You can always rely on amazing questions to brighten up an otherwise dull shift.
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You can always rely on amazing questions to brighten up an otherwise dull shift.

17. On that note, Harrods was built in the 19th century, so no, the fibre optic lighting isn't original.

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18. There is nothing worse than a Gucci clad five-year-old messing up your Instagram worthy scarf display.

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19. But at the end of the day, it's an incredible place to work. Particularly at Christmas time.

I mean look at it.
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I mean look at it.

Note: This post is based on one person's experience of working in the store.