1. If you want to continue receiving cold calls, be rude to us.
2. And if you want to avoid cold callers, be as nice as you possibly can.
3. Our managers say things like, "It's not cold-calling; it's pro-active calling" all the time. And we never believe them.
4. We really, really, really don't want to call you.
5. People who politely tell us they aren't interested and then hang up make our day.
6. There's no feeling more satisfying than getting to the end of your calls list for the day.
7. Until your manager emails over the new list for you to "get started on right away".
8. Most of us will find any excuse not to work.
9. Which is why we're always up for making a round of tea.
10. Our managers often push us to continue phoning people who are dodging our calls.
11. So when the line rings out instead of someone picking up, we breathe a sigh of relief.
12. There is nothing worse than asking for someone who has recently passed away.
13. And there's nothing better than the person at the other end of the phone saying they're interested in whatever we're selling.
14. Sometimes when you ask us to get the manager so you can complain, we just transfer you to a colleague.
15. We've all had a time where we've had to hang up on a customer because we can't control a case of the giggles.
16. We're constantly rolling our eyes at the "How did you get this number?!" question.
17. Shouting and swearing at us only upsets you.
