Hello! I'm Hannah, and I used to work at a posh secondhand store!
Not only that, but I've been frequenting secondhand and thrift stores — from Goodwill to Savers to more high-end stores — since I was 15.
In addition, I love to donate and sell back my clothes — so I've really run the gamut as far as thrift and vintage stores go. Which means I really know allll the tricks of the trade.
Here are 17 secrets, tips, and tricks that I've picked up in my years of experience!
Note: Things are different at different thrift/secondhand stores, and a lot of these tips and secrets are not from where I worked, but stores I've shopped, donated, or sold at. So don't take any of these to be from one specific store!
1. The clothes are absolutely not washed. Not even at a super-nice secondhand place.
2. Even if you don't care about clothes being worn and not washed before you wear them, secondhand stores get INCREDIBLY dusty. I highly recommend you wash the clothes before wearing.
3. That being said, upscale secondhand stores will not accept stuff that's dirty. So if you're in a nice store and there are stains or rips on an item, you can be almost certain they occurred after it was placed in the store.
4. So if you're dropping off for selling (donating, whatever), please wash your clothes first.
5. Also, this isn't necessarily gross, but...people WILL drop off things from dead people. Just be aware.
6. Celebrities also drop off their stuff.
7. As do influencers.
8. Almost all secondhand stores will also sell clothes that are new. Sometimes people will steal new clothes from boutiques and department stores and sell them back to us (we have safeguards against this but can't always tell), and sometimes people just miss the return window for an item. Also, some stores will have a small number of clothes they buy new.
9. Most of the big secondhand stores do markdowns based on how long the items have been there. They have numbers on the tags that correspond to when the item arrived.
10. This also means that cashiers can tell if you take a discount sticker and put it on another tag. The numbers don't lie, no matter how much you insist something should be on sale.
11. That being said, if there is an actual misprint on the tag itself — not a sticker — the store may have to honor it. It's worth asking!
12. The absolute best deals at secondhand shops come from the more expensive items.
13. The wall items are usually picked by staff, and it likely doesn't mean anything special.
14. Employee discounts have a range, but the best part of working at a secondhand store is the early access.
15. This means that employees have really amazing fashions and are basically walking models for the store. We also used to love giving people advice!*
16. But...keep in mind that we do have other customers and we are not your personal shopper — nor do we want to see you half naked.
17. Secondhand stores sometimes have strict return policies, so don't wait if you want to return something. However, if you bought it there, you can likely sell it back at some point. You're going to lose a good chunk of what you paid, though.
18. Relatedly...don't be mad if your clothes aren't selected. Even if you bought them at that store.
What clothes are being accepted depends heavily on what season it is (or, more likely, what season is next), and all buyers are a little different. You can always try again another time.