So here's a customer complaint being dealt with a few days ago. Nothing remarkable here.
Except – things are beginning to escalate.
And now the company's starting to give out social media advice, which is a bit weird.
Just a suspicion, but not sure Greater Anglia's social media managers quite get how Twitter works.
This is a train company's Twitter account threatening to block someone.
What is even happening?
Guess what? Now a whole load of other people, including parody accounts, have joined in. Bet no one saw that coming.
Oh dear.
Still, at least it wasn't a letter this time.
Great complaint letter to Greater Anglia!