8 Things People In Customer Service Will Experience This Christmas (As Told By Elf Gifs)

Being a customer services professional at Christmas is like being on a rollercoaster covered in tinsel, there are the extreme highs of satisfied customers and the crashing lows of undelivered gifts. Here are eight things you are going to experience if you haven't already....

1. The Missing Package

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Accept it now: at least one of your customer’s orders is going to go missing this Christmas--lost in the mail, snactched from a doorstep by a Grinchly fiend, or swept away by a polar vortex. No matter what caused the disappearance, it’s up to you to fix it - and fast.

2. The Found Package

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For every lost parcel, there’s always one heart-warming tale of the found parcel that turns up justttttt in time for Christmas. Usually because you’ve had to call in a favor with your courier to get a special delivery done at the last minute. Cue happy dance.

3. The Social Media Rant

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Ain’t no stress like last-minute-Christmas-shopping stress . So when something doesn’t go as planned, your business can expect a volley of abuse on Facebook & Twitter. Just remember to smile as you try to save their day.

4. The Social Media Praise

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On the plus side, your commitment to outstanding customer service will pay dividends in the form of gushing status updates about how wonderful your team is. Print them out and treasure them for the quiet(er) days of the new year.

5. The Negative Online Review

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Eventually, someone is bound to leave a negative review of your service. Sometimes negative reviews are deserved (you were having a really bad day, ok?), and sometimes not so much. But either way, never miss an opportunity to turn a frown upside down, always starting with a well-articulated apology.

6. The Positive Online Review

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Whether it’s the aforementioned disgruntled customer whose frown you’ve turned upside-down, or the customer who is delighted from the minute they click “Buy now,” those positive reviews make you feel like a kid on Christmas morning!

7. The Grinch Feeling

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Sometimes making other people’s Christmas dreams come true is damn hard work. Friends and family shouldn’t be too surprised if you’re a bit Grinch-y in the run-up to the big day.

8. The Santa Feeling

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Nothing, but nothing, beats that feeling of helping make hundreds or thousands of other people’s Christmases special. So give yourself a pat on the back, wolf down some turkey, and relax for five minutes – because that’s all you’ve got until you need to start preparing for next Christmas.

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For a Merry Christmas and a Happy New Year read: Looking to 2015: Retail Trends and predictions for next year.

Thanks for reading! Now get out there and give the best customer service this side of the North Pole!