Smarter than she looks, @alex_steadman is Global Online Media Manager @Trustpilot. SoCal-born and NorCal-raised, Alex has equally strong opinions about the latest Silicon Valley acquisition and the most recent awards show results. Her hobbies include over sharing, travelling, worshipping USC, and writing in third person.
Being a customer services professional at Christmas is like being on a rollercoaster covered in tinsel, there are the extreme highs of satisfied customers and the crashing lows of undelivered gifts. Here are eight things you are going to experience if you haven't already....
Christmas is great for retailers--except for when it isn't. The holidays are the busiest (and most profitable!) time of year, but they bring with them a whole bunch of headaches.
Christmas is great for retailers--except for when it isn't. The holidays are the busiest (and most profitable!) time of year, but they bring with them a whole bunch of headaches.