10 Things Only Call Center Agents Understand

Being a call center agent is a unique experience. From the call queues to the adamant repeat callers, it’s hard to sum up exactly what it’s like to man the phones. But… we thought we’d try anyway. Here are ten things only call center agents will understand.

1. You've "Worked from Home" in Six Different States

giphy / Via talkdesk

Cloud-based call center software is a beautiful thing.

2. You Survived Holiday Season ‘14

giphy / Via talkdesk

Busy doesn’t even begin to describe the holidays at your call center.

3. You Know How to Say “Please Hold While I Connect You With Another Agent” in 5 Languages

giphy / Via talkdesk

Maybe it’s time to update that IVR, bruh.

4. Being Hung Up On Doesn’t Bother You Anymore

giphy / Via talkdesk

It could’ve been a dropped call, right? Right!?

5. You Have a Love/Hate Relationship With Customers Who Ask For You By Name

giphy / Via talkdesk

This could go either way….

6. You Obsessively Try to Beat Your “Average Time to Answer” Score

Call center gamification is real. And you’re winning.

7. Headset Hair is the Only Hairstyle You Know

At least you’re rockin’ a sweet headset.

8. You Wish “Being Berated by a Customer” Was an Agent Status Option

What? Me? I never deal with angry callers.

9. Your Hours Are the Same As Count Dracula’s

London never sleeps. Well, they do, but it’s not at the same time as Toronto.

10. You Drop the Mic Headset Every Time You Receive a 5 on the CSAT

Level up. Start aiming for a perfect Customer Sentiment Score.