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This Moment Between A Starbucks Barista And A Deaf Customer Is Going Viral

Now everyone can order a PSL easily through new technology and the power of sign language.

Originally posted on
Updated on

Rebecca King, who is Deaf, posted the video to Facebook on Tuesday saying, "Starbucks! This is what I'm talking about! Share it away! We can change the world."

Facebook: video.php

The video was filmed at a Starbucks in St. Augustine, Florida. King was at the Starbucks with her friend and three children.

King, 28, told BuzzFeed News that she was "shocked" when she went to the Starbucks the other day and was able to sign with the barista. Her friends suggested she video the encounter the next time she was there, so she did.


Wyble told BuzzFeed News that she fell in love with learning ASL as a child, and studied it in high school and college.

Katie Wyble

She said that since she started working as a barista in July, she has loved being able to chat with her deaf customers.

"I love any opportunity to be able to use my second language," she said. "Some of my deaf customers know me and others are happy to see I know sign. It was never a process, it just happens."

Starbucks said in a statement that this location is near a well-known school for the deaf and blind, so it has worked to accommodate these customers.

"In every community where it’s located around the world, Starbucks creates spaces and experiences that are locally relevant and give customers a deeper connection to their communities," Starbucks said.

The store's assistant manager, Erin Berkner, said in a statement that four of the location's baristas know ASL, and the drive-thru screen makes it easy for them to communicate.

“People who are Deaf feel comfortable here and that’s our goal for all of our customers," she said.

The barista said she is shocked that so many people are having such a positive reaction to the video.

"I am so happy and blessed to be a part of it," she said. "I'm so happy to help the Deaf community get more exposure. I can't wait to see more companies utilizing this technology to provide better customer service. It's so cool."

King said that she is also amazed her video has been so popular. She said that the ability to sign at Starbucks has been a huge asset to the deaf community.

"We all want to have that [at] every drive-thru in the world," she said. "It will be easier for Deaf people to drive-thru with the video on the screen. It is a very big deal to the Deaf community."