The London Overground Sent A Bitchy Tweet To A Customer On Twitter

Hey social media people, this is not how you respond to customer complaints.

Posted on April 04, 2014, 10:33 GMT

Scott Bryan

BuzzFeed Entertainment Editor, UK

The London Overground. The best train in the world.

Just never cross with them on Twitter.

Obviously this didn't go down very well.

I arrive at the station expecting the trains to be on time. How dare you answer like that. @LDNOverground — R U E L F O X@dan_down Follow
I arrive at the station expecting the trains to be on time. How dare you answer like that. @LDNOverground
07:15 AM - 4 Apr 14 Reply Retweet Favorite

R U E L F O X@dan_down Follow
I arrive at the station expecting the trains to be on time. How dare you answer like that. @LDNOverground
07:15 AM - 4 Apr 14 Reply Retweet Favorite

To which @LDNOverground apologised.

@dan_down Apologies for the response you received earlier. I don't think it was meant to come across like that. I'll get this looked into. — TfL Overground@LDNOverground Follow
@dan_down Apologies for the response you received earlier. I don't think it was meant to come across like that. I'll get this looked into.
07:43 AM - 4 Apr 14 Reply Retweet Favorite

TfL Overground@LDNOverground Follow
@dan_down Apologies for the response you received earlier. I don't think it was meant to come across like that. I'll get this looked into.
07:43 AM - 4 Apr 14 Reply Retweet Favorite

THIS TRAIN IS A DIVA AND IT JUST WON'T STOP.