1. The start of any complaint...
2. "I know your manager..."
3. or "can i speak to your manager!"
4. "The customer is always right"
1. I am 100% that store was there last week (no ma'am, it closed last year), you obviously don't know what you're talking about.
2. I never have had to pay *insert certain fees* here before, this is craziness! You're thieves, stealing my money! (no sir, the fees have always been in tact...how else are we suppose to earn a profit...)
3. 9:00am: *whilst serving another customer, other customers *sighs* & *huffs* loudly* 9:01am "one moment ma'am, I am just in the middle of something I'll serve you in one moment", 9:05am "I HAVE BEEN WAITING HERE FOR 20 MINS AND YOU HAVE JUST IGNORED ME" (ehhh you've been standing there for max 3 mins.....CHILL)
4. "I parked in your car park for 10 mins and its charging me $$$ - this is b***it! I've spent thousands of dollars here (might i just add, holding one bag...), I deserve FREE PARKING! LET ME SPEAK TO YOUR MANAGER." - Later this lady gets free parking...
Moral = the customer is ALWAYS right. (If you like it or not.)
5. "Can i also..." *shudders*
*Answers work phone*
'Welcome to (business), this is (name), how may i help you?'
Customer: Yes, hi, can i please have a number of a retailer?
Customers Service Rep: Yes sure, what retailer are you after?
Customer: Ah Toy's 'R' Us please.
Customers Service Rep: Sure, the number is: _____
Customer: Thank you, can i also have JBHIFI, MYER and Windsor Smith please.
Customers Service Rep: Ah yes okay, do you have a pen ready? They are: _____
Customer: Thank you, have a good day.
Customers Service Rep: You're welcome, you too. Goodbye.
Me after the phone call ends: You asked for 1?!
Side note: DO people not know how to look for this stuff on the internet these days?!
6. 'ITS FREEZING OUTSIDE!'
Says customer who walks in from a blizzard type freezing cold wind outside to which we can feel right at the desk through the wind tunnel, still whilst wearing 5 layers. (yes, this is Australia's hectic weather)
To which she then says: "Oh but lucky you, you get to be inside."
*Slowly cries inside from being too cold*
7.
When people dangle their credit card in front of me long before I'm ready to take their payment or haven't even told them their total. Because I'm standing at a desk, it's literally in my face while I'm trying to finish their transaction.
8.
I'm gonna learn Mandarin just so I can eavesdrop on some of my customers. Especially when they bitch about myself or my colleagues.
9. What the??
Me: 'Hi, how are you today?'
Customer: 'How am I? FINE, How can I help you would be much more appropriate...!"
*Customers storms off"
Me: :*in head* Sorry could you repeat that? I missed the part where you answered my question, I said "hi, how are you today?"
BUT:
10. DO YOU KNOW WHAT 'Sorry we are closed!' MEANS?
Customer: *huffing out of breath from running to my desk* I need to buy a gift voucher and also need help finding these stores!!!
Me: I'm sorry ma'am I've already closed down my system so I can't sell you a voucher but the stores are here here here...! Is that all I can assist you with?
Customer: *under her breath as she walks away* fine, thank you for your time then.
Me: WE ARE CLOSED!
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