21 Secrets Waterstones Employees Will Never Tell You
"I don't remember the name but the cover was blue..." Brilliant.
We’re mega passionate about the aesthetic of our sections, to the point where we’re kinda hoping you don’t pick up a book.
Watching a customer slide a book back on to a shelf in its proper position is almost orgasmic.
We’re constantly chasing after parents if they leave their kids in the children’s section.
That dropped apostrophe bothers us more than you’ll ever know.
We practise thinking calm thoughts daily when customers ask for “the red, spotted book”, “the one with the woman on the front”, or some other vague description.
In fact, keeping calm when a customer attempts to return books with writing in them, or that have clearly been read, should be classed as an art form.
They say “never judge a book by its cover” but we develop a sixth sense for knowing a book’s genre just by glancing at its front cover.
When famous authors come in for talks and book signings, we struggle to keep cool.
Writing “Staff Recommends” notes for the shelves brings out the comedian in all of us.
And we love putting our book knowledge to good use for decor.
Phoenix, the book inventory system we use, was sent from the mouth of hell itself to test our patience.
Unsold books get returned to publishers, which means spending hours boxing up the VERY SAME books we spent hours shelving.
We’re constantly thinking of ways to get excited about asking if you’d like the Waterstones discount card.
When there’s a quiet lull in customers in the shop, we sneak in a few moments to read a book if the manager’s not around.
We can just about mask our absolute delight when a customer asks us for a book recommendation.
And when they come back to say how much they enjoyed the book, we know our job is worth it.
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