Buzz·Posted on 20 Nov 201519 Secrets Hotel Receptionists Will Never Tell YouThink we don't notice your late night visitors?by Amna SaleemBuzzFeed ContributorFacebookPinterestTwitterMailLink 1. Guest information is highly confidential. So although we never say anything, we notice everything. Tap to play GIF Tap to play GIF Warner Bros. Like that one regular guest who only ever pays in cash and has a fair few late night visitors. 2. Guests who demand an early check in at 9am and get angry when we can't oblige make us hate humans. Tap to play GIF Tap to play GIF Universal Pictures What do you want me to do? Tell someone their holiday's ending early and evict them? 3. Because we're at are the hub of the hotel, we end up making at least one friend in every department. View this photo on Instagram instagram.com We prioritise befriending the restaurant staff for obvious free food-based reasons. 4. Hotels often overbook because we know people cancel plans last minute. But when that means we overfill, it's awkward af. Tap to play GIF Tap to play GIF 20th Television We hate having to walk a guest to another hotel when we accidentally overfill. It's so embarrassing. 5. When the rota says we have a weekend off, we feel so happy we could cry. Tap to play GIF Tap to play GIF Warner Bros When shifts are allocated in our favour, we feel immeasurably happy. 6. Getting the same shift pattern as our work BFF means we can get through any amount of crazy. View this photo on Instagram instagram.com We can just about bear 9 late shifts in a row with them by our side 7. And being able to rant about an obnoxious guest in the back office is the only way we stay sane. Tap to play GIF Tap to play GIF Paramount Thank god they can't hear the things we say. 8. If we work near an airport, we often take in flight crews. And that requires a whole world of patience. Tap to play GIF Tap to play GIF 20th Century Fox It's basically like babysitting a bunch of drunk children. 9. As does covering the switchboard. View this photo on Instagram instagram.com The phones literally never stop. 10. The more a guest demands to be upgraded, the less likely we are to upgrade them. Tap to play GIF Tap to play GIF Warner Bros There's no need to be rude to us. And besides, it directly affects the quality of your stay. 11. We know every trick in the book when it comes to trying to blag a free stay. Tap to play GIF Tap to play GIF Universal Pictures If there's something wrong with your room, let us know. But lying just makes you look silly. 12. We do the holiday season better than anywhere else. View this photo on Instagram instagram.com Christmas in a hotel is so unbelievably exciting. 13. When guests take their rewards card status too seriously, it makes us cringe. Tap to play GIF Tap to play GIF FremantleMedia You're a Platinum member, not the fucking president. Chill. 14. And we hate asking you if you want to sign up to a rewards card as much as you hate being asked. Tap to play GIF Tap to play GIF Buena Vista Television But we have to. Sorry. 15. We usually know staff in other hotels which is really useful for getting the best rooms and access to the fancy lounge. Tap to play GIF Tap to play GIF DreamWorks Pictures And when they visit us we always return the favour. 16. If we are taking a while checking you in, it's probably because we're using MARSHA, aka the worst secondary system on this planet. Warner Bros. It honestly looks like it's stuck in the '90s. And having to type out codes like "-G'Lal\*90210*a" doesn't make life any easier. 17. We spend the week of the mystery audit second-guessing which guest it might be. Tap to play GIF Tap to play GIF Hurdler Productions And we up our game, of course. The more stars the hotel has, the more pressure there is to be perfect. 18. We often find ourself apologising for things that are not our fault. Tap to play GIF Tap to play GIF YouTube "I'm sorry that you misread your email and ended up at the wrong hotel." 19. And even though the pay is often terrible, we end up forming friendships for life. View this photo on Instagram instagram.com Nothing makes people bond like a late night Friday shift and a full house.