1. Guest information is highly confidential. So although we never say anything, we notice everything.
2. Guests who demand an early check in at 9am and get angry when we can't oblige make us hate humans.
3. Because we're at are the hub of the hotel, we end up making at least one friend in every department.
4. Hotels often overbook because we know people cancel plans last minute. But when that means we overfill, it's awkward af.
5. When the rota says we have a weekend off, we feel so happy we could cry.
6. Getting the same shift pattern as our work BFF means we can get through any amount of crazy.
7. And being able to rant about an obnoxious guest in the back office is the only way we stay sane.
8. If we work near an airport, we often take in flight crews. And that requires a whole world of patience.
9. As does covering the switchboard.
10. The more a guest demands to be upgraded, the less likely we are to upgrade them.
11. We know every trick in the book when it comes to trying to blag a free stay.
12. We do the holiday season better than anywhere else.
13. When guests take their rewards card status too seriously, it makes us cringe.
14. And we hate asking you if you want to sign up to a rewards card as much as you hate being asked.
15. We usually know staff in other hotels which is really useful for getting the best rooms and access to the fancy lounge.
16. If we are taking a while checking you in, it's probably because we're using MARSHA, aka the worst secondary system on this planet.
17. We spend the week of the mystery audit second-guessing which guest it might be.
18. We often find ourself apologising for things that are not our fault.
