So LEGO Did A Pretty Neat Thing
Customer service: you’re doing it right.
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- werenko So LEGO Did A Pretty Neat Thing and thinks it’s OMG, Cute & Win
- martinpeterstolarczykj thinks So LEGO Did A Pretty Neat Thing is Win
- gabrielamarias thinks So LEGO Did A Pretty Neat Thing is Cute
- marietravisd thinks So LEGO Did A Pretty Neat Thing is Win
- sammiilouise So LEGO Did A Pretty Neat Thing
- stealinsugars So LEGO Did A Pretty Neat Thing
- lorim8 thinks So LEGO Did A Pretty Neat Thing is Win
- cosetteo thinks So LEGO Did A Pretty Neat Thing is Cute & Win
- BroadwayBelter So LEGO Did A Pretty Neat Thing and thinks it’s Win
- nonpromqueen thinks So LEGO Did A Pretty Neat Thing is Cute, OMG & Win
- sharpasabutterknife So LEGO Did A Pretty Neat Thing and thinks it’s Cute & Win
- kryst thinks So LEGO Did A Pretty Neat Thing is Win
- yamileandrea thinks So LEGO Did A Pretty Neat Thing is Win
- hannahelizabethk thinks So LEGO Did A Pretty Neat Thing is Win
- lyond So LEGO Did A Pretty Neat Thing and thinks it’s Cute
- Michael R thinks So LEGO Did A Pretty Neat Thing is Cute
- mairic thinks So LEGO Did A Pretty Neat Thing is Cute & Win
- angiepearlm So LEGO Did A Pretty Neat Thing and thinks it’s Cute
- GBach thinks So LEGO Did A Pretty Neat Thing is Win
- alexh21 So LEGO Did A Pretty Neat Thing and thinks it’s Cute & Win
- gerardomaciasg thinks So LEGO Did A Pretty Neat Thing is Win
- brendanmoore So LEGO Did A Pretty Neat Thing and thinks it’s Cute & Win
- stephaniej8 thinks So LEGO Did A Pretty Neat Thing is Cute & Win
- ericderama So LEGO Did A Pretty Neat Thing and thinks it’s Cute & Win
- esetlab thinks So LEGO Did A Pretty Neat Thing is Win
- conniew2 thinks So LEGO Did A Pretty Neat Thing is Cute & Win
- beckyc3 thinks So LEGO Did A Pretty Neat Thing is Win
- Ana De Freitas thinks So LEGO Did A Pretty Neat Thing is Win
- jb35 thinks So LEGO Did A Pretty Neat Thing is Win
- Kelsey Eagle So LEGO Did A Pretty Neat Thing
- saratravolta So LEGO Did A Pretty Neat Thing
- andyfk thinks So LEGO Did A Pretty Neat Thing is Cute, & Win
- Cal Loughlin So LEGO Did A Pretty Neat Thing and thinks it’s Win
- edenf So LEGO Did A Pretty Neat Thing and thinks it’s Cute, OMG & Win
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- egomez1987 So LEGO Did A Pretty Neat Thing and thinks it’s Old & Win
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- Mark thinks So LEGO Did A Pretty Neat Thing is Win
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egomez1987 5 months agoNot old. Geez iPhone. This is awesome that Lego would do this for this boy.
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- charlotteyurik thinks So LEGO Did A Pretty Neat Thing is Cute & Win
- flickerline So LEGO Did A Pretty Neat Thing
- latill2006 So LEGO Did A Pretty Neat Thing and thinks it’s LOL
- SheBearRar So LEGO Did A Pretty Neat Thing
- LauriitaJ411 So LEGO Did A Pretty Neat Thing and thinks it’s Cute & Win
- Nick thinks So LEGO Did A Pretty Neat Thing is Win
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LauriitaJ411 5 months agoThe parents aren’t cheap, they are teaching their son a valuable lesson, the boy did not spell Garcia wrong, don’t speak ill of his condition, the parents obviously saw that the package was from Lego, so they wanted to capture the moment, and his reading skills are amazing for a ten year old, so I do believe he wrote that letter himself. Some of you people are so damn cynical and jaded. Grow a heart.
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- flynnlovespurple thinks So LEGO Did A Pretty Neat Thing is Win
- shanedoe thinks So LEGO Did A Pretty Neat Thing is Cute
- deeh7 thinks So LEGO Did A Pretty Neat Thing is Win
- krinastefani So LEGO Did A Pretty Neat Thing and thinks it’s Win
- gummehz So LEGO Did A Pretty Neat Thing and thinks it’s Cute & Win
- wendymilligans So LEGO Did A Pretty Neat Thing
- missjuly So LEGO Did A Pretty Neat Thing and thinks it’s Win & Cute
- kadgreenawalt So LEGO Did A Pretty Neat Thing and thinks it’s Win & Cute
- dianan6 So LEGO Did A Pretty Neat Thing
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- nrthebyrom So LEGO Did A Pretty Neat Thing and thinks it’s Win
- Curlysf So LEGO Did A Pretty Neat Thing and thinks it’s Win
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Frank1964 5 months ago
This is pretty great. As someone who works in customer service myself, it may be worth mentioning that this kid GAVE the people at Lego a good reason to want to help him out. In my business we often go out of our way to help customers … if they act nice about it. Sometimes even if they’re NOT nice, but that makes it a heck of a lot harder for us. So to customers, I’d just say: be nice when you ask for something unusual from any company you buy stuff from. You may not get what you want — but your odds will be a lot better. Seems obvious, but a lot of folks don’t seem to know it. Kudos to Lego for this one.
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hollerific 5 months agoLego is awesome for sending the kid the train set, but I don’t believe for a second that a 10-year-old wrote that letter.
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- elitam added We Are The Champions to the mix about 5 months ago
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Thomas Laskey 5 months agoThis is fantastic! Not to mention that this kid is also a great reader for such a young age.
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- monkeyincognito added Chariots Of Fire to the mix about 5 months ago
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