im higghly frustrated right now and idk how megha who was just another customer care executive who was picking another call from me... like idk how she felt about cause i said so many bad things about the company she works in and the things she is told to say., i hope after she kept my call she didnt feel bad cause she and i were on a call for 40 mins and god bless her soul.i had a problem with the brand and she had the patience to listen to my gibberish for so long and even she said a lot of scripted stuff and i didnt let her speak i
know she felt really bad and that it made her feel bad about herself and though i told her a lot of times that she is another person who works and that i dont have a problem with her. its the company who she works for i have problem with, cause i have been a user of the same brand for a very long time and that i kept saying to her that -please forward this convo to the the comapany im pretty sure also cause it is india, the company that wouldnt give a shit about frustrated customers. and jesus i am so frustrated like i could have called flipkart in the morning but since i never received a call from them. im very angry about the services they provided
idk who that chick was and the kind of money she gets to work for the position she is in. god bless her. cause i never wanted to hate flipkart but since they are a famous brand and we wont give ashit about how customers feel about us. i could really not give a shit. but i know i made her listen to a lot of shit she hadnt signed up for or rather deserved
god honestly bless her and CCR for listeningg to what I and consumers had to say even tho she had to follow a written up script.
god bles people that work in call centres cause these motherfuckers are the people that have to listen to the most messed up mindfucked consumers of the brands
and they are
i mean the call centre bitches who have to lsiten to the most of the shit.
like all these brands spend hilariious amount of money on research trying to make their brands and their activities better. may as well take the time to listen what your consumers for real have to say to you not thru a paid for contest or a paid campaign but thru what the call centres have recorded cause those poor people have had to be calm,patient and still be sweet no matter how angry the consumer the reason why brands do all their campaigns anyway to begin with its after service that really counts. the poorly paid call centre people do not deserve this. like a lot of us well paid people cry saying we work so hard but dont get paid enough to do what we do.
these guys at the call centres suffer through the most gruesome part of the team. if the kinda people you employ in this team suck your brand on a whole is gonna suck
The people at a call centre answering a customers call are the maker or the breaker of how a customer feels about the brand., if that indian person on the telephone line is nice to you and resolves your issue, the consumer will start loving the brands more than a paid ad/service/promotion could ever do.
but if a consumer calls a brand and we live in 2015
where the consumer is as educated as the callcentre person to the owner of that brand. As a brand owner/marketing or whatever trainee proffessional
You will be gaining so many returning customers.
a bloddy stastics mechanism wouldnt be able to keep a track of it
SO THE WHOLE ARTICLE TRIED SUMMING HOW MAJORLY A CUSTOMER CARE EXECUTIVE MAKES A DIFFERENCE TO A BRAND....more than you could've dreamt.
Share This Article
