1. Meet Jim. He agreed to let the nice people at Dégagé Ministries, Design 1 Salon & Spa, and Rob Bliss Creative give him a makeover.
2. After leaving the service, Jim has struggled with alcohol and homelessness. They wanted to show Jim that a respectable guy was still underneath all that scruff.
Ryan Broderick is a reporter for BuzzFeed News and is based in London.