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21 Secrets Apple Store Employees Will Never Tell You

No, you can't get a discount.

1. It’s obvious when you have been lying about what happened to your device.

2. Lines are actually super important, and help keep the workflow going.

Even if someone assumes a problem is an "easy swap" or "quick fix," making an appointment and waiting in line are necessary.

3. A lot of the "water-damaged" keyboards aren't actually damaged by water.

4. You accidentally see every type of picture imaginable.

5. Many are of pets and random stuff, but not a day goes by when you don't see some form of nudity...

6. ...and of course, porn.

7. Employees don't know when the new devices are coming out...

8. But when they do come out, employees usually get first dibs.

9. It's gratifying when people put their own personal touch on in-store devices.

10. A lot of times people lose it when it comes to transferring their data.

11. Yes everyone has to upsell Apple Care, and no one likes talking about it any more than customers like hearing it.

12. It is pretty cool to tell people if you're a "genius."

13. ...but when you're not at work you are constantly bombarded with Apple-related questions.

14. There is seldom a time when it’s not busy.

Stuffed to the gills. #applestoreproblems

Regardless of weather or the time of the year, there is usually a line outside before the store even opens.

15. If you ask an employee to hook you up with a discount it probably isn't going to happen.

16. Few things are as stressful as the launching of a new product...

17. ...but there are also few things as exciting as a launch day.

18. When people come in with issues regarding their stuff, the problem is usually remarkably easy to fix...

19. ...while other times there is little to no hope.

20. A lot of the customers can be downright rude, abrasive, and make you question humanity.

21. But cool customers, and kickass co-workers totally make the job worthwhile.