On Sunday, New Delhi resident Ankush Pathania posted on Facebook that his sister was attacked by her Uber driver.
In his post, Pathania wrote:
"My sister availed your cab service, last night for Gurgaon & your driver Vinod tried to kiss her forcibly & even after registering complaint with you morons there has been no action, no update form your end. You people are pathetic, you still don't have any mechanism in place. What is making you people wait for so long?? Looking for a escape mechanism?? I am looking for immediate, non-mechanical, machine oriented revert. Get the culprit punished or you are in heaps of trouble for shielding him."
Pathania also posted Uber's reply.
About an hour ago, Uber replied to the Facebook post:
BuzzFeed India has reached out to Ankush Pathania for a comment but has not yet received a response.
Uber sent BuzzFeed India an updated statement via email:
"Our team immediately reached out to the rider via phone within a few minutes of receiving the feedback. Multiple members of the Uber team have spoken with the driver as well. Uber has a zero-tolerance policy towards inappropriate behaviour and immediate action has already been taken with the driver partner being deactivated while the matter is being thoroughly investigated. In order to protect the privacy of parties involved, we will continue to handle this matter directly with the concerned parties.
As discussed with the rider on the phone and email, our team is ready to assist further in any way we can to share information with authorities.
We can also confirm that the driver partner does have a valid PSV badge and commercial license issued by the Delhi authorities."