Johana Bhuiyan is a tech reporter for BuzzFeed News and is based in New York. Bhuiyan reports on the sharing economy with a focus on ridesharing companies.
Mise à jour: Uber rétracte une partie de ses explications sur les milliers de plaintes trouvées avec le mot «viol» dans les documents obtenus par BuzzFeed.
Uber’s customer support staff is the company’s first line of defense against driver and rider misconduct. But a BuzzFeed News investigation reveals that during Uber’s transition from a local customer support operation to a global one, these employees worked under conditions that sometimes made it difficult for them to do their jobs.
BuzzFeed News obtained internal data on rapes and sexual assaults lodged via Uber's customer service system, as the company attempted to find the leaker.
According to job listings posted earlier this month, Uber is seeking candidates to fill managerial roles in what will be the company's sixth "Center of Excellence" outside of the U.S.
Should a judge approve the terms of the settlement, Uber will pay $28.5 million to some 25 million riders who used the service between Jan. 1, 2013, and Jan. 31, 2016.
Drivers protested in their highest numbers ever this weekend. But the strikes cause higher prices, bringing more drivers back onto the road.
The drivers' fight against fare cuts continue.
Grab (formerly GrabTaxi) is battling Uber in a little-talked-about but densely populated market and winning — for the moment, anyway.
Google taps Kirkland as its next self-driving car test site.
Drivers expressed concern that the employee, identified as Tyler Blum, was recording their license plates.
I went on 11 rides with 11 randomly picked Uber X drivers to see how much they're paid and how they like driving for Uber.
In the wake of a BuzzFeed News story, the transit company is looking into the official's tracking of a journalist's location.
Companies can rent their older cars out to aspiring Uber drivers, but the costs might not add up. "The [Uber] rates are so cheap ... and the commission and gas is too high," one driver tells BuzzFeed News' Johana Bhuiyan.
Uber’s customer support staff is the company’s first line of defense against driver and rider misconduct. But a BuzzFeed News investigation reveals that during Uber’s transition from a local customer support operation to a global one, these employees worked under conditions that sometimes made it difficult for them to do their jobs.
The Las Vegas taxi industry used every political maneuver in its arsenal to keep Uber and Lyft off the strip. It didn't work.
"Our opposition comes from two groups, primarily from dealer groups and secondarily from General Motors," Tesla General Counsel Todd Maron said at an FTC conference on Tuesday.
SurgeProtector was released yesterday as a remedy to all Uber passengers' surge pricing woes.
Several women have also complained that a feature created to protect drivers, the anonymized number Uber provides to passengers, opens them up to harassment from passengers because they are not deactivated weeks later.
Uber drivers gathered outside Uber's headquarters in San Francisco and LA to protest Wednesday, BuzzFeed News reports.
The ride-hail giant is expanding globally — and it's doing so by replicating the hyperlocal approach it already uses in the U.S. Auto-rickshaws for India, Lamborghinis for Singapore.