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Contracts And Chaos: Inside Uber's Customer Service Struggles

Uber’s customer support staff is the company’s first line of defense against driver and rider misconduct. But a BuzzFeed News investigation reveals that during Uber’s transition from a local customer support operation to a global one, these employees worked under conditions that sometimes made it difficult for them to do their jobs.

Johana Bhuiyan 3 years ago

Lyft Matches Uber's Winter Fare Cuts

The cuts will occur in 33 cities across the country including Washington D.C., Denver Los Angeles, San Diego, San Francisco, Silicon Valley, Detroit, and Baltimore.

Johana Bhuiyan 4 years ago