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Are You A Passive, Assertive, Or Aggressive Communicator?

Take our quiz to find out your communication style. (Questions adapted from University of Oxford)

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  1. You are at a restaurant and order a burger with mayonnaise, but they give you one with
mustard. You would:
    Correct
    Incorrect
    Eat it since you sort of like mustard anyway.
    Correct
    Incorrect
    Angrily refuse the burger and insist on seeing the manager to complain.
    Correct
    Incorrect
    Call the waiter and indicate you ordered your burger with mayonnaise.
  2. You are in line at the store waiting to buy a new outfit. Suddenly, someone steps in line ahead of you. You would:
    Correct
    Incorrect
    Let the person be ahead of you since he/she is already in line.
    Correct
    Incorrect
    Pull the person out of line and make him/her go to the back.
    Correct
    Incorrect
    Indicate to the person that you are in line and point out where it begins.
  3.  After walking out of a store where you purchased some items you discover you were short-changed. You
would:
    Correct
    Incorrect
    Let it go since you are already out of the store and the store clerk looked busy.
    Correct
    Incorrect
    Go to the manager and indicate how you were cheated by the clerk, then demand the proper change.
    Correct
    Incorrect
    Return to the clerk and inform him/her of the error.
  4. You are in the middle of watching a very interesting TV show when your parent comes in
and asks you for a favor. You would:
    Correct
    Incorrect
    Do the favor as quickly as possible, and then return to your show.
    Correct
    Incorrect
    Say "no," then finish watching your show.
    Correct
    Incorrect
    Ask if it can wait until the show is over and, if so, do it then.
  5.  A friend drops in to say hello, but stays too long, preventing you from finishing your homework. You
would:
    Correct
    Incorrect
    Let your friend stay, then try and squeeze your work in later.
    Correct
    Incorrect
    Tell the person to stop bothering you and to get out.
    Correct
    Incorrect
    Explain your need to finish your work and request he/she visit another time.
  6. At the beginning of class your teacher asks you to turn in a worksheet but you wrote down that it was not due until tomorrow. You would:
    Correct
    Incorrect
    Simply tell your teacher that you did not have time to complete the assignment.
    Correct
    Incorrect
    Go to the principal and make a complaint about your teacher.
    Correct
    Incorrect
    Confirm with your teacher that it was due today, noting that you wrote down the assignment was due tomorrow and if necessary ask for an extra day to complete it.
  7. You suspect someone of harboring a grudge against you, but you don't know why. You would:
    Correct
    Incorrect
    Pretend you are unaware of his/her anger and ignore it, hoping it will correct itself.
    Correct
    Incorrect
    Get even with the person somehow so he/she will learn not to hold grudges against you.
    Correct
    Incorrect
    Ask the person if they are angry, then try to be understanding.
  8. You ask at the movie theatre for a small drink ($2.50), however, they give you a large by mistake and ask you
for $4.50. You would:
    Correct
    Incorrect
    Pay the $4.50 since the drink is already poured and you will probably drink it or share it with someone anyway.
    Correct
    Incorrect
    Demand to see the manager and protest being ripped off.
    Correct
    Incorrect
    Indicate you only asked for a small drink and request you give them the original $2.50.
  9. You invite a good friend to your house for a dinner party, but your friend never arrives and neither calls to
cancel nor to apologize. 
    Correct
    Incorrect
    Ignore it, but manage not to show up the next time your friend invites you to a party.
    Correct
    Incorrect
    Complain about about your friend to other friends.
    Correct
    Incorrect
    Text or call your friend to find out what happened.
  10. You are in a group discussion about a project at school that includes your teacher. A classmate asks you
a question about your work, but you don't know the answer. You would:
    Correct
    Incorrect
    Give your co-worker a false, but plausible answer so your teacher will think you are on top of things.
    Correct
    Incorrect
    Do not answer, but attack your classmate by asking a question you know he/she could not answer.
    Correct
    Incorrect
    Indicate to your classmate you are unsure just now, but offer to give him/her the information later.
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