Yesterday this image of a "terrible" Elsa from Frozen cake went viral after it was posted on Reddit.
It was shamelessly mocked online, with one commenter calling it "horrific" and "mis-shapen".
A number of news organisations covered the story, reporting that a young girl's family had ordered the cake on the left from a bakery and been presented with the one on the right.
Parents order a 'Frozen' cake and end up with the stuff of nightmares: http://t.co/h4hQS0ONed
But in fact, the "bad" cake was made by a volunteer for Icing Smiles, a charity that makes birthday cakes for very sick children and their families.
A volunteer for the charity posted this response on Facebook, commenting:
"My heart broke for the baker because I know how much of herself she puts into her donations. My heart broke for the family should they come across the posts because it may take from their joy of receiving the gift. It broke for our team whose extraordinary efforts were used in this way. Our Sugar Angel wasn't commissioned to copy Shawna's work, she was asked for a Frozen cake for a sick child and she did just that."
The nonprofit organisation creates cakes and other treats for families impacted by the critical illness of a child. The charity's website says that its goal is "to create a custom cake for the ill child, or their sibling, that provides a temporary escape from worry and creates a positive memory during a difficult time".
Lisa Randolph-Gant, the volunteer who made the cake, posted a message to those who criticised her work on Facebook:
As you most know I am the baker of the other cake . The cake was made for Icing smiles, for a really sick little girl. Yes I know the cake looks a HOT MESS ...... BUT here is the back story ...I had just lost my grandmother I had been with my Mom all day comforting her, I came back to work on the cake I HAD 2 hours to get it done and delivered, I was so upset I remember asking for prayer on Facebook to get it done.
As I leave to deliver the cake it started raining cat's and dog's as I was taking the cake out of the truck the top of the box blows back and the cake get soaking wet . So the photo that was posted was after I had wiped her face with a paper towel . Yes I've seen all the really mean comments, some even posted by some of my so called cake friends that know it's my cake .
At the end of the day, I DIDN'T let that sick baby down l gave it all I had to give, so make fun all me all you guy's want if that is what you need to do to feel good about yourself.
The baker who created the other Elsa cake also touchingly responded to the story, praising Randolph-Gant's efforts.
BuzzFeed has reached out to Lisa Randolph-Grant for comment.