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“Dear Time Warner Cable, On April 23rd I moved and had an appointment with Time Warner Cable to come and install cable, Internet and phone service and no one showed up. When I called, I was told my appointment was entered wrong and moved to May 4th, without anyone calling me. No big deal, why would a company check with someone to see if they are home on a Wednesday afternoon? Of course they are. Everyone is. Name one person who isn’t home on a Wednesday afternoon? You can’t. It’s impossible, because everyone is home. It would be a waste of resources to call and talk to him. Did Stalin ever call people before he arrested them and sent them to die in Siberian work camps? No! Why should Time Warner Cable have a policy that is any different from Stalin’s? Did you know that on Yelp, Time Warner Cable has one and a half stars? That’s less stars than Jeffery Dahmer—who killed and ate people, maybe even had sex with their skulls (I don’t really know). Obviously what I’m saying is untrue, because Yelp does not review serial killers, but if they did, his babaganoush would be better than yours, if you both made babaganoush, even if his drugged and murdered people. Sorry that got weird. F**k you. I just made you read that confusing thing. To give you an idea of how much I dislike your company, I have come up with plagues I hope God smites your board of directors with. I know He’ll only do this if you enslave the Jews, but considering you might have a monopoly in NYC, you sort of already have: 1. Awkward. Every board member’s cell phone ring loudly announces their weight and also the day they’ll die.
2. Bathroom. The constant feeling that you have to go number two, but completely forgetting how.
3. Improv. Your first-born will want to be a short form improviser. 4. Popcorn. Your second born will smell like hot buttered popcorn. It’s not that bad at first, but eventually I bet it will be maddening. Sincerely, Eugene Mirman and probably every one of your customers. P.S. On May 4th I called you and got an automated message saying my appointment was moved to May 10th, but spoke to two representatives who assured me it was still on May 4th. Twenty minutes later, I got a call saying the technician called and couldn’t reach me and my new appointment would be on May 12th. An hour later I got a call apologizing and saying my appointment was moved to May 6th. Why does your company act like a controlling, abusive husband on an episode of Law and Order? P.P.S. On May 6th a very nice, professional man came, rang my doorbell and installed everything. I would feel remiss to not mention that a handful of other employees were also very helpful. However, overall your company is run like an ill managed Soviet factory. I bet if Ayn Rand was still alive, she’d write a fun to read, but poorly argued book about how appalling and inefficient your company is. Please cut it out. Thank you.” -
Eugene Mirman reads his open letter to Time Warner Cable
Skip to around the 4 minute mark to hear the letter.
Eugene Mirman’s Open Letter To Time Warner Cable
Comedian Eugene Mirman, like most of us, hates his cable company. Unlike most of us, he took out full page ads in New York newspapers to voice his hatred. You might think it an extravagant waste of money, but after you read this, you’ll realize it was worth every indignant penny. Full transcript, plus video, below.
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By Eugene Mirman
eugenemirman.com
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Finn Smith a year agoThis is brilliant. Time Warner sucks.
I have a bit of advice for anyone who has to deal with them: ask them how their service is. When they say their service is good, tell them that’s obviously because they work for the cable company. “Well, I’m sure YOU don’t have to wait two weeks for a technician.”
In that moment, the TWC rep has 2 choices: either admit their employees get preferential service or admit they don’t have TWC in their home at all and therefore cannot claim that their service is good.
Either answer will screw them and you have just won.
Seriously. I have had that exchange with at least 8 different TWC employees, and each time I have hung up the phone with a reduced bill or a tech appt the next day rather than the next week. -
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☁Spam Of God☁ a year agoGetting cable is like starting a heroin addiction. At first it sounds like fun but once you’ve tried it you don’t just “want” it you NEED it (even when there’s nothing playing on all 500 channels).
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allthebest a year agoAs a former TWC employee i only feel sorry for this guy. He installed the 3 services, which means he will be totally incommunicated as soon as an outage strikes the area (and i know that happens very frequently). LOL. I’d love to read the next open letter.
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sage a year agoThis is how I feel whenever someone sends me a package through the post office.
I check their website and it reads, “your package will be delivered on a certain day.” I am home on that day waiting for my package to be delivered, and no one shows up.
I checked their website’s tracking again, and it reads,”delivery attempt made, no one was home to sign for it. You can get your at the post office in the morning.”
Seriously USPS, no wonder you are going bankrupt.
I guess everyone has a company, which they hate or should I say, everyone has a company that hates them. -
- Linda D. Eugene Mirman's Open Letter To Time W...
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kated7 a year ago@nickd7 - alas, I had ATT and their service was AWFUL (case study: once I was transferred 19 times to 19 separate people in the SAME CALL), and incidentally, so was Time Warners when I had them (case study 2: reported a paid bill to the credit agencies and marred my otherwise perfect credit). I can’t decide which was worse, so now I have DirecTV. Problem solved….for 129 dollars a month.
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