1. Content will continue to reign as king.
2. The collaborative economy will head mainstream.
3. Digital payments will rake in the dollars.
4. Minimalist design will prove that less is more.
5. 3D printing experiments are the new frontier.
6. Social customer service will come first.
Customers are increasingly turning to mobile and social for quick assistance with customer service issues. Smart companies are responding with community managers rather than automation and are commended for their real-time human responsiveness. The PR winners will emerge as a result of their fast and savvy social customer service.