When the shootout at the Westgate Mall first began, many inside were confused at what was happening.
Hoping to get out, the people in hiding asked others to get help, even tweeting at Kenyan officials or media outlets.
Though the ordeal is over for the survivors, they are just beginning their journey of recovering from what they saw.
Rachel Zarrell is a news editor for BuzzFeed News and is based in New York.
Contact Rachel Zarrell at email@example.com.
Got a confidential tip? Submit it here.