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1-800-Flowers’ Twitter Account Had A Very Bad Valentine’s Day

Customer complaints range from broken vases to no flowers showing up at all. Poor Janet.

2. Janet from @1800flowers is having a really long Valentine’s Day evening:

@Brandon30979344 I really apologize for any disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

— 1-800-FLOWERS.COM (@1800flowers)

@Bake44 I really apologize for the disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

— 1-800-FLOWERS.COM (@1800flowers)

@ErinHrim I really apologize for the disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

— 1-800-FLOWERS.COM (@1800flowers)

9. Janet’s world does not look fun right now:

10. Erika appears to have taken over for Janet:

@lana43083 I truly apologize.Plz DM us the order#, cust & recipient names in 1 message so that we can help you. Ty Erika

— 1-800-FLOWERS.COM (@1800flowers)

12. Stephanie attempts to help out when she can, but is a little more direct with the customers:

@Awesomenezz Please follow in order for us to assist you via dm. Thanks - Stephanie

— 1-800-FLOWERS.COM (@1800flowers)

@Snappie030303 Please follow in order for us to assist you. - Stephanie

— 1-800-FLOWERS.COM (@1800flowers)

14. Here are a few complaints coming in from unhappy 1-800-Flowers customers:

@1800flowers still waiting on a response for wrecking my wife's valentines day.

— Anthony (@meddle2112)

@1800flowers I trusted yall to delivery my order today EVEN PAID THE EXTRA SURCHARGE with the guarantee of bein here by 7 pm! NOT HERE YET

— MIKE STEEZY (@Defiant_MIKEL)

@1800flowers What my wife received instead of what I ordered...I want a full refund for this ripoff!

— Klodian Vladasi (@FoodWillTravel)

Thanks @1800flowers my wife sure had a sweet valentines surprise today. #sarcasm #nocustomersevice

— Adam Schaller (@GRadamWK)

Not very impressed @1800flowers. This was them on arrival

— Nate Feuerer (@nfeuerer)

@1800flowers worst customer service of all time I paid for deluxe same day delivery YESTERDAY order not filled phone lines down. Seriously?

— Jon Dishotsky (@JonDishotsky)

@CarrieJoMarie: Seriously, @1800flowers ? #happyvalentinesday #1800flowers

— Carrie-Jo Ware (@CarrieJoMarie)

Orderd my wife $100 bouquet from @1800flowers Did she love them?!? No idea! Never got delivered!! #1800flowers #VDayFail

— Adam Layer (@Layer031)

Dear @1800flowers thanks for messing up card in the flowers 4 my fiancé. I'm not Daniel. And she's not nijsa darling

— Jared Bright (@BrightLights89)

i think @1800flowers is just sending all calls to vm and then hanging up. doubt anyone is getting through...stellar job there. really.

— Valarie McCubbins (@mccubcakes)

.@1800flowers Ordered the flowers on the left and recipient got the ones on the right. So disappointed!

— Sheila (@SheilaInCT)

Flowers my mom ordered me from @1800flowers at least they arrived on time even though they are DEAD

— Tabitha Denton (@missdenton)

Hey @1800flowers, failing to deliver my girlfriend's flowers is one thing, but lying about a delivery confirmation is Grade F scummy.

— necktourniquet (@necktourniquet)

What the flowers should look like and what they do look like. I even got someone else's card! Shame on @1800flowers!

— Molly Bedard Green (@mollybeedesign)

@1800flowers Said my flowers were delivered to my wife. They were not. Got a confirmation # saying they were delivered. Nope. You are awful.

— Chris Roy Correa (@ChrisRCorrea)

@1800flowers I ordered these flowers (on left) and I received these) SHAME ON YOU!

— DAL (@DaLD08)

@1800flowers @1800baskets now tracking is saying it's set to arrive on Monday the 17th. What happened to guaranteed on the 14th?

— Maeg606 (@Maeg606)

@1800flowers seriously?

— William Messer (@WilliamMesser)

@1800flowers is such a joke. $85 for a bouquet of VDay flowers that never showed up and a customer service dept that's not answering phones.

— Matthew Warren (@itsmwar)

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Michael Rusch is a socials editor for BuzzFeed News and is based in New York. Rusch was selected by Time as having one of the 140 Best Twitter Feeds of 2013.
Contact Michael Rusch at weeddude@buzzfeed.com.
 
 

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