People Are Complaining Their Valentine’s Day Deliveries Are Less Than Lovely

The people who run flower companies’ social media deserve a raise.

1. Ah, Valentine’s Day. The one day a year where people stop and reflect on what truly matters in life: those we love.

Vladans / Getty Images

2. That is, unless you are James and Jan, the social media managers at Shari’s Berries.

Twitter

3. Or if you work for ProFlowers…

Twitter

4. Or 1-800-Flowers.com, because then you’re probably going to spend the day of love dealing with a bunch of really pissed off customers.

Twitter

5. People took to social media to complain that their Valentine’s Day flower arrangements were not exactly what they had hoped.

Twitter

6. They said they got dead flowers…

Instagram

7. Frozen flowers…

Instagram

8. Missing flowers…

Twitter

9. Or just a nice pot of dirt.

Twitter

10. What on earth happened to this arrangement?

Instagram

11. “This was suppose to be a beautiful bouquet of 30 tulips but what I got was a wilted, browning, and 20 bud bouquet,” one mad customer wrote.

Instagram

12. Lovebirds who opted for an edible surprise also had some complaints.

Twitter

13. People said their chocolate-covered strawberries looked a little weird.

Twitter

14. At least they probably still taste good?

Twitter

15. “I was excited until I opened the package,” one said Shari’s Berries fan said.

Twitter

16. Let’s all pour one out for the social media managers.

Twitter

17. Luckily, they are also dealing with happier customers. Spread the love, guys!

Twitter

18. A spokeswoman for 1-800 Flowers told BuzzFeed News that the number of happy customers “by far” outweigh the number of complaints they have received.

Yanique Woodall said that the deep freeze in the East Coast is affecting some of its flowers in that region.

“It’s a challenge working with perishable products during this weather,” she said.

However, Woodall said its team is all full staff and is responding to any social media complaint in under five minutes. She said the team is working very hard to ensure all of their customers are satisfied.

“A vast majority of our gifts go smoothly,” she said. Woodall added that the team also works to verify that all the social media complaints to 1-800-Flowers are actually their products.

20. ProFlowers, which owns Shari’s Berries, also told BuzzFeed News that the “vast majority” of its customers are satisfied with the product.

“We take tremendous care in delivering high-quality fresh flowers and delicious dipped berries,” a spokesperson for both companies said. “Customer satisfaction is our highest priority. If a gift sender or recipient is unsatisfied with their order, we will replace it or provide a refund.”

22. Happy Valentine’s Day!

Instagram

CORRECTION

Shari’s Berries is a food delivery company. An earlier version of this story misstated what the company delivers.

Check out more articles on BuzzFeed.com!

Stephanie McNeal is a social news editor for BuzzFeed News and is based in New York.
Contact Stephanie McNeal at stephanie.mcneal@buzzfeed.com.
 
 

More News

More News

Now Buzzing