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People Are Complaining Their Valentine's Day Deliveries Are Less Than Lovely

The people who run flower companies' social media deserve a raise.

Originally posted on
Updated on

A spokeswoman for 1-800 Flowers told BuzzFeed News that the number of happy customers "by far" outweigh the number of complaints they have received.

Instagram: @1800flowers

Yanique Woodall said that the deep freeze in the East Coast is affecting some of its flowers in that region.

"It's a challenge working with perishable products during this weather," she said.

However, Woodall said its team is all full staff and is responding to any social media complaint in under five minutes. She said the team is working very hard to ensure all of their customers are satisfied.

"A vast majority of our gifts go smoothly," she said. Woodall added that the team also works to verify that all the social media complaints to 1-800-Flowers are actually their products.

ProFlowers, which owns Shari's Berries, also told BuzzFeed News that the "vast majority" of its customers are satisfied with the product.

Instagram: @proflowers

"We take tremendous care in delivering high-quality fresh flowers and delicious dipped berries," a spokesperson for both companies said. "Customer satisfaction is our highest priority. If a gift sender or recipient is unsatisfied with their order, we will replace it or provide a refund."


Shari's Berries is a food delivery company. An earlier version of this story misstated what the company delivers.

Stephanie McNeal is a social news editor for BuzzFeed News and is based in New York.

Contact Stephanie McNeal at

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