9. The museum’s website does state that it can accommodate people with special needs and has a wheelchair on site for people to use:
“With prior notice, the Museum will make a docent available to a guest with a disability to provide an introduction to the collection, house and garden; set up a video presentation on the collection in the pavilion or classroom; introduce display items in the classroom, and make Museum publications or additional videos available to the guest.”
11. The museum’s Executive Director Tony Pizzo wrote a letter to the Haas family, apologizing for the incident:
Out of respect to the Haas family, we have concentrated our effort on contacting them first and foremost. We have offered our heartfelt condolences to Lexi and her family over this shocking and regrettable departure from our continuing efforts to provide a welcoming and enjoyable experience to all of our visitors…without exception. It is especially hurtful to us that an eleven-year-old girl experienced this insensitive rebuff.
We are very grateful to them for their acceptance of our apology, but please be sure that we shall continue to keep this matter foremost in our minds and actions.