1-800-Flowers' Twitter Account Had A Very Bad Valentine's Day

Customer complaints range from broken vases to no flowers showing up at all. Poor Janet.

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Janet from @1800flowers is having a really long Valentine's Day evening:

@ChrisRCorrea I truly apologize.Plz DM me the order #, cust & recipient name, del date, & issue in 1 message so that we can help. Thx-Janet

1-800-FLOWERS.COM@1800flowers

@ChrisRCorrea I truly apologize.Plz DM me the order #, cust & recipient name, del date, & issue in 1 message so that we can help. Thx-Janet

09:44 PM - 14 Feb 14ReplyRetweetFavorite

@jonv1919 I truly apologize for any disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

1-800-FLOWERS.COM@1800flowers

@jonv1919 I truly apologize for any disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

09:20 PM - 14 Feb 14ReplyRetweetFavorite

@Justyn I truly apologize for any disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

1-800-FLOWERS.COM@1800flowers

@Justyn I truly apologize for any disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

09:16 PM - 14 Feb 14ReplyRetweetFavorite

@criosny I really apologize for any disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

1-800-FLOWERS.COM@1800flowers

@criosny I really apologize for any disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

09:08 PM - 14 Feb 14ReplyRetweetFavorite

@Brandon30979344 I really apologize for any disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

1-800-FLOWERS.COM@1800flowers

@Brandon30979344 I really apologize for any disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

07:26 PM - 14 Feb 14ReplyRetweetFavorite

@Bake44 I really apologize for the disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

1-800-FLOWERS.COM@1800flowers

@Bake44 I really apologize for the disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

06:18 PM - 14 Feb 14ReplyRetweetFavorite

@ErinHrim I really apologize for the disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

1-800-FLOWERS.COM@1800flowers

@ErinHrim I really apologize for the disappointment. If I can help in any way Plz follow and DM me your order number. - Janet

04:05 PM - 14 Feb 14ReplyRetweetFavorite

Erika appears to have taken over for Janet:

@lana43083 I truly apologize.Plz DM us the order#, cust & recipient names in 1 message so that we can help you. Ty Erika

1-800-FLOWERS.COM@1800flowers

@lana43083 I truly apologize.Plz DM us the order#, cust & recipient names in 1 message so that we can help you. Ty Erika

01:17 AM - 15 Feb 14ReplyRetweetFavorite

Stephanie attempts to help out when she can, but is a little more direct with the customers:

@Awesomenezz Please follow in order for us to assist you via dm. Thanks - Stephanie

1-800-FLOWERS.COM@1800flowers

@Awesomenezz Please follow in order for us to assist you via dm. Thanks - Stephanie

08:39 PM - 14 Feb 14ReplyRetweetFavorite

@Snappie030303 Please follow in order for us to assist you. - Stephanie

1-800-FLOWERS.COM@1800flowers

@Snappie030303 Please follow in order for us to assist you. - Stephanie

01:21 AM - 15 Feb 14ReplyRetweetFavorite

Here are a few complaints coming in from unhappy 1-800-Flowers customers:

@1800flowers still waiting on a response for wrecking my wife's valentines day.

Anthony@meddle2112

@1800flowers still waiting on a response for wrecking my wife's valentines day.

09:13 PM - 14 Feb 14ReplyRetweetFavorite

@1800flowers I trusted yall to delivery my order today EVEN PAID THE EXTRA SURCHARGE with the guarantee of bein here by 7 pm! NOT HERE YET

MIKE STEEZY@Defiant_MIKEL

@1800flowers I trusted yall to delivery my order today EVEN PAID THE EXTRA SURCHARGE with the guarantee of bein here by 7 pm! NOT HERE YET

09:22 PM - 14 Feb 14ReplyRetweetFavorite

@1800flowers What my wife received instead of what I ordered...I want a full refund for this ripoff!

Klodian Vladasi@FoodWillTravel

@1800flowers What my wife received instead of what I ordered...I want a full refund for this ripoff!

09:06 PM - 14 Feb 14ReplyRetweetFavorite

Thanks @1800flowers my wife sure had a sweet valentines surprise today. #sarcasm #nocustomersevice

Adam Schaller@GRadamWK

Thanks @1800flowers my wife sure had a sweet valentines surprise today. #sarcasm #nocustomersevice

12:03 PM - 14 Feb 14ReplyRetweetFavorite

Not very impressed @1800flowers. This was them on arrival

Nate Feuerer@nfeuerer

Not very impressed @1800flowers. This was them on arrival

06:30 PM - 14 Feb 14ReplyRetweetFavorite

@1800flowers worst customer service of all time I paid for deluxe same day delivery YESTERDAY order not filled phone lines down. Seriously?

Jon Dishotsky@JonDishotsky

@1800flowers worst customer service of all time I paid for deluxe same day delivery YESTERDAY order not filled phone lines down. Seriously?

09:02 PM - 14 Feb 14ReplyRetweetFavorite

@CarrieJoMarie: Seriously, @1800flowers ? #happyvalentinesday #1800flowers

Carrie-Jo Ware@CarrieJoMarie

@CarrieJoMarie: Seriously, @1800flowers ? #happyvalentinesday #1800flowers

06:30 PM - 14 Feb 14ReplyRetweetFavorite

Orderd my wife $100 bouquet from @1800flowers Did she love them?!? No idea! Never got delivered!! #1800flowers #VDayFail

Adam Layer@Layer031

Orderd my wife $100 bouquet from @1800flowers Did she love them?!? No idea! Never got delivered!! #1800flowers #VDayFail

05:24 PM - 14 Feb 14ReplyRetweetFavorite

Dear @1800flowers thanks for messing up card in the flowers 4 my fiancé. I'm not Daniel. And she's not nijsa darling

Jared Bright@BrightLights89

Dear @1800flowers thanks for messing up card in the flowers 4 my fiancé. I'm not Daniel. And she's not nijsa darling

06:39 PM - 14 Feb 14ReplyRetweetFavorite

i think @1800flowers is just sending all calls to vm and then hanging up. doubt anyone is getting through...stellar job there. really.

Valarie McCubbins@mccubcakes

i think @1800flowers is just sending all calls to vm and then hanging up. doubt anyone is getting through...stellar job there. really.

08:08 PM - 14 Feb 14ReplyRetweetFavorite

.@1800flowers Ordered the flowers on the left and recipient got the ones on the right. So disappointed!

Sheila@SheilaInCT

.@1800flowers Ordered the flowers on the left and recipient got the ones on the right. So disappointed!

02:33 PM - 14 Feb 14ReplyRetweetFavorite

Flowers my mom ordered me from @1800flowers at least they arrived on time even though they are DEAD

Tabitha Denton@missdenton

Flowers my mom ordered me from @1800flowers at least they arrived on time even though they are DEAD

07:22 PM - 14 Feb 14ReplyRetweetFavorite

Hey @1800flowers, failing to deliver my girlfriend's flowers is one thing, but lying about a delivery confirmation is Grade F scummy.

necktourniquet@necktourniquet

Hey @1800flowers, failing to deliver my girlfriend's flowers is one thing, but lying about a delivery confirmation is Grade F scummy.

05:02 PM - 14 Feb 14ReplyRetweetFavorite

What the flowers should look like and what they do look like. I even got someone else's card! Shame on @1800flowers!

Molly Bedard Green@mollybeedesign

What the flowers should look like and what they do look like. I even got someone else's card! Shame on @1800flowers!

04:43 PM - 14 Feb 14ReplyRetweetFavorite

@1800flowers Said my flowers were delivered to my wife. They were not. Got a confirmation # saying they were delivered. Nope. You are awful.

Chris Roy Correa@ChrisRCorrea

@1800flowers Said my flowers were delivered to my wife. They were not. Got a confirmation # saying they were delivered. Nope. You are awful.

09:40 PM - 14 Feb 14ReplyRetweetFavorite

@1800flowers I ordered these flowers (on left) and I received these) SHAME ON YOU!

DAL@DaLD08

@1800flowers I ordered these flowers (on left) and I received these) SHAME ON YOU!

07:16 PM - 14 Feb 14ReplyRetweetFavorite

@1800flowers @1800baskets now tracking is saying it's set to arrive on Monday the 17th. What happened to guaranteed on the 14th?

Maeg606@Maeg606

@1800flowers @1800baskets now tracking is saying it's set to arrive on Monday the 17th. What happened to guaranteed on the 14th?

11:16 PM - 14 Feb 14ReplyRetweetFavorite

@1800flowers is such a joke. $85 for a bouquet of VDay flowers that never showed up and a customer service dept that's not answering phones.

Matthew Warren@itsmwar

@1800flowers is such a joke. $85 for a bouquet of VDay flowers that never showed up and a customer service dept that's not answering phones.

06:42 PM - 14 Feb 14ReplyRetweetFavorite

Michael Rusch is a socials editor for BuzzFeed News and is based in New York. Rusch was selected by Time as having one of the 140 Best Twitter Feeds of 2013.

Contact Michael Rusch at weeddude@buzzfeed.com.

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