"So heartwarming. I bet the dog was happier too."
Pets are not generally allowed in hospitals because they pose a risk of infection for patients, but service animals are allowed.
Because the hospital staff remembered who they were, they just "walked by and waved at them" before heading into Dona's room, Hennick said.
"Patsy was quiet the whole time and actually kept licking my arm," she added.
Hennick said her grandmother got Patsy almost 13 years ago, when Patsy was only a couple of weeks old and had to be bottle-fed. Hennick said a "pretty strong bond" has developed between the two.
"Patsy kept crying and couldn't get close enough," she said.
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