Verizon Tech Support Prioritizes Help By Users’ Social "Influencer" Level

A possible stray DM gives us a glimpse behind the curtain.

This afternoon, the Verizon Solutions Center Twitter account tweeted out something unusual:

The tweet appears to be a direct message, perhaps for another Verizon Support employee. Combing through the account, which provides light, individual tech support tweets, there were no noticeable instances of prioritizing help by “influencer” status.

@VerizonSupport has over 78,000 followers on Twitter, though few seemed to notice the tweet. Those that did offered up their own customer service advice:

When reached for comment, a Verizon spokesperson said they’d get back with more information. Moments later, the tweet was deleted. Verizon has yet to respond to further emails requesting comment.

Check out more articles on!

Charlie Warzel is a senior writer for BuzzFeed News and is based in New York. Warzel reports on and writes about the intersection of tech and culture.
Contact Charlie Warzel at
Got a confidential tip? Submit it here.
More News
More News
Now Buzzing