EasyJet Tried To Stop A Man From Boarding His Flight After He Criticised The Airline On Twitter

“You know you can’t tweet stuff like that and expect to get on an easyJet flight.”

Srdjan Zivulovic / Reuters

Budget airline easyJet threatened to stop an academic boarding his plane because he had tweeted critcism of the company while waiting for the delayed plane, according to claims.

Mark Leiser, a law lecturer at Strathclyde University - who, among other things, specialises in cyber law - was attempting to fly on 9.20pm flight from Glasgow to London, which was delayed. After conversations with easyJet staff, he tweeted about his worry that both he and other passengers might miss their connections:

Mark Leiser

@mleiser

Flight delayed 90min. Soldier going to miss last connection & @easyjet refusing to help pay for him to get to Portsmouth. Get right into em!

/ Via

Mr. Leisner claims that when they were eventually queuing up to board the flight, the same attendant he’d had the conversation with about missing connections pulled him out of the line, and told him he wouldn’t be allowed to board due to the tweet.

Mark Leiser

@mleiser

Manager from easyjet just said I couldnt board flight because I criticised @easyJet on twitter before boarding the flight.

/ Via

Manager came down to inquire why I was tweeting about @easyJet. Staff member said I cant tweet stuff like that. Asked me to save the tweet.

— Mark Leiser (@mleiser)

Mark Leiser

@mleiser

Manager came down to inquire why I was tweeting about @easyJet. Staff member said I cant tweet stuff like that. Asked me to save the tweet.

/ Via

"You're a lawyer. You know u can't tweet stuff like that and expect to get on an @easyJet flight."

— Mark Leiser (@mleiser)

Mark Leiser

@mleiser

“You’re a lawyer. You know u can’t tweet stuff like that and expect to get on an @easyJet flight.”

/ Via

Mr. Leiser told The Independent that it was only after they asked him if he was “some kind of lawyer”, and he showed them his university ID card, that he was allowed to board the flight.

@smeaters @easyJet manager went as far as threatening to remove my bags from flight. Servisair girl demabded to see tweet before boarding

— Mark Leiser (@mleiser)

Mark Leiser

@mleiser

@smeaters @easyJet manager went as far as threatening to remove my bags from flight. Servisair girl demabded to see tweet before boarding

/ Via

easyJet have now contacted Mr. Leiser, and clarified that tweeting rude things about the company should not be reason enough to threaten you with being kicked off your flight.

@mleiser Hi Mark, we are sorry to hear about this unfortunate incident. NO passenger will be denied boarding due to comments made on ...

— easyJet (@easyJet)

easyJet

@easyJet

@mleiser Hi Mark, we are sorry to hear about this unfortunate incident. NO passenger will be denied boarding due to comments made on …

/ Via

@mleiser ... twitter. Please send us a DM so that we can sort this out for you. Best regards, NK

— easyJet (@easyJet)

easyJet

@easyJet

@mleiser … twitter. Please send us a DM so that we can sort this out for you. Best regards, NK

/ Via

The company also said in a statement:

EasyJet has never denied boarding due to comments on social media. On the rare occasion that we consider denying boarding it is on the basis of disruptive behaviour.

Mr. Leiser, meanwhile, says he’s hoping to discuss the issue with easyJet offline.

Out of meeting. @easyjet has made contact offline about #easyjetgate last night. Hoping to have update later today.

— Mark Leiser (@mleiser)

Mark Leiser

@mleiser

Out of meeting. @easyjet has made contact offline about #easyjetgate last night. Hoping to have update later today.

/ Via

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Tom Phillips is the UK editorial director for BuzzFeed and is based in London.
 
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