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Time Warner Says Services Are Restored After Nationwide Outage

A massive outage affected Time Warner customers across the country Wednesday morning.

Posted on

Update — Governor of New York Andrew Cuomo said the outage would be investigated by regulators as part of a review of Comcast's proposed merger with Time Warner.

In a statement issued Wednesday, Cuomo said, "Today's widespread internet outage that has apparently impacted more than 11 million customers at Time Warner – which is based in New York – is a stark reminder that our economy is increasingly dependent on a reliable broadband network."

Update — At 10:30 a.m. Time Warner Cable said services were restored for all customers.

Services should be restored for all customers; our apologies for the interruption. If you're still having issues, please let us know. ^BP

TWC Help@TWC_Help

Services should be restored for all customers; our apologies for the interruption. If you're still having issues, please let us know. ^BP

10:29 AM - 27 Aug 14ReplyRetweetFavorite

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The outage, which affected the entire Time Warner network, occurred during "routine network maintenance."

Just in: Time Warner Cable says service largely restored after "an issue with our Internet backbone" during routine network maintenance

Good Morning America@GMA

Just in: Time Warner Cable says service largely restored after "an issue with our Internet backbone" during routine network maintenance

7:58 AM - 27 Aug 14ReplyRetweetFavorite

Reports of the outage originated from several cities including New York; Los Angeles; Charlotte, N.C.; Austin; Columbus, Ohio; and Dallas.

Here is a current map of the Time Warner Cable outages across the U.S. via @downdetector http://t.co/Hl5KgRhKYq

Re/code@Recode

Here is a current map of the Time Warner Cable outages across the U.S. via @downdetector http://t.co/Hl5KgRhKYq

8:27 AM - 27 Aug 14ReplyRetweetFavorite

@TWC what is going on in the Winston Salem area. No internet and the customer service number is ringing busy.

Amanda Lambert@mndylambert

@TWC what is going on in the Winston Salem area. No internet and the customer service number is ringing busy.

6:30 AM - 27 Aug 14ReplyRetweetFavorite

Still no #TWC internet here in Columbus Ohio :(

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@TWC_Help I already took care of the bill. Just get the internet fixed. Been down since last night. Outage in Cincinnati area.

Dennis Albert@DJalbe0ne

@TWC_Help I already took care of the bill. Just get the internet fixed. Been down since last night. Outage in Cincinnati area.

6:17 AM - 27 Aug 14ReplyRetweetFavorite

@TWC_Help outage in Brooklyn? No internet here and http://t.co/FrcbvdKj3D is down also - looking at it over LTE on ATT.

karlnorling@karlnorling

@TWC_Help outage in Brooklyn? No internet here and http://t.co/FrcbvdKj3D is down also - looking at it over LTE on ATT.

6:57 AM - 27 Aug 14ReplyRetweetFavorite

The outage was first reported by customers starting around 3 a.m. ET, according to Business Insider.

We're working to restore services to all areas as quickly as possible; no ETR. Tweets will be delayed while this is addressed.

TWC Help@TWC_Help

We're working to restore services to all areas as quickly as possible; no ETR. Tweets will be delayed while this is addressed.

7:04 AM - 27 Aug 14ReplyRetweetFavorite

Services were largely restored as of 6 a.m. ET, a Time Warner Cable official told USA Today.

TWC apologizes for Net outage that occurred early AM. We restored services at 6AM ET & customers can contact @TWC_Help anytime as needed.

Time Warner Cable@TWC

TWC apologizes for Net outage that occurred early AM. We restored services at 6AM ET & customers can contact @TWC_Help anytime as needed.

11:52 AM - 27 Aug 14ReplyRetweetFavorite

Tasneem Nashrulla is a reporter for BuzzFeed News and is based in New York.

Contact Tasneem Nashrulla at tasneem.nashrulla@buzzfeed.com.

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