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21 Things Tim Hortons Employees Secretly Wished You Knew

Your cream cheese complaints? Sorry, but deal with it.

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2. Police officers and cabbies — whether or not they're given free coffee — also happen to be the best tippers across the board.

8. Those who have to work the dreaded graveyard shift at 24-hour locations have seen everything.

An ex–New Brunswick employee says she witnessed a man abusing his spouse inside the store. She admits she spat in his water.

12. The iced-capp machines do break down often, but cashiers maybe-sort-of-kind-of lie to customers about it, too...

Twitter: @samanthaasin

It's a very tedious three-step process, apparently, and sometimes THEY'RE JUST OVER IT, OK? SORRY AGAIN.

13. The machines also get very dirty and clogged, which is MAINLY why they break down so often.

Twitter: @bakedlaysss

Words that have described the inside of an iced capp machine: "Brown goop," "odour," "residue," "sticky," "syrupy."

16. Being burned by the coffee machine is like a rite of passage for employees.

Twitter: @NicoleeMillss

It usually happens when you have to clean the machines. Or, taking out the trash and it's full of half-filled cups.

18. And customers' complaints about #TimHortonsCreamCheeseGate really are all a result of time.

Employees are asked to churn them out extremely quickly, so they'll usually slather one side with cream cheese, and just pray that the heat from the bagel will transfer it to the other side.

21. But every employee would like you to know to please be kind and patient.

Twitter: @FettuccineOG

A lot of them are teens, or starting their first jobs, or putting themselves through school, and it can be one crazy, messy, wild ride.

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