Skip To Content

    18 Secrets From Working In A Hotel

    Yes, we know who's having all the affairs.

    1. There are code names for regular check-ins.


    "Mr. B back at it again, on a 'business' trip."

    2. And we definitely know if you're at the hotel to get up to no good.


    3. If it's taking a while for your check-in to be processed, it's probably because the system just went to shit.


    This happens all too often.

    4. And the ruder the guest, the less likely they'll get upgraded.

    Paramount Pictures

    5. To be completely honest, front desk will probably go out of their way to put you in a shittier room, if you're a shitty person.


    It always pays to be nice.

    6. As a worker, you soon realise not to be surprised at how rude and demanding people can be.

    Paramount Pictures

    "No, I can't kick out this other customer because they're in your favourite room." "Also, no, I can't upgrade you when we literally have NO upgrades left to offer." "No, you cannot get free breakfast because of your whinging."

    7. And you quickly learn to become a pro multi-tasker.

    20th Century Fox

    "OK, let's just check these three people in, take these numerous phone calls, press the buzzer to open the garage, deal with this online booking, oh, and also don't forget room 401 wants some fresh towels."

    8. If a customer tells staff something is wrong in the room, we'll definitely go out of our way to help. However, if you're telling us upon check-out and demanding a refund, there's not much we can do.

    Fox Searchlight Pictures

    9. Depending where you're staying, upgrading to the breakfast package is probably not worth it.

    Paramount Pictures

    Ask the staff and generally there's a nicer café nearby with better food, at a cheaper cost.

    10. For some hotels, the kitchen isn't open late at night, so if you're ordering room service, it might be made by one of the concierges.


    11. And if you're after a sheet change or anything else late at night, the cleaners aren't in, so it'll be the concierge again helping you out.


    12. While the sheets and towels are changed regularly, the actual duvet or other blankets are rarely washed.


    13. And be a little wary of the glasses on the sink.


    You just never know.

    14. Always check the use-by date on snack items in the mini-bar.

    15. And definitely make sure the seals aren't broken on the liquor bottles.

    16. Sometimes famous people do come to stay.


    It's all very low-key, and most people are none the wiser to the fact they're there.

    17. But it's rare that even the staff will be likely to meet them.


    18. And if you thought guests were the only ones to load up on free hotel necessities, you'd be wrong.