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People Have Been Freaking Out After Seamless And GrubHub Had An Outage Nationwide

There were a lot of hangry customers.

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Seamless is a food delivery service that countless people rely on every night to ensure they don't starve.

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In 2013, Seamless merged with GrubHub to become a major powerhouse in online food ordering.

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Both services experienced an "outage," a spokesperson told BuzzFeed News, resulting in a lot of very angry customers.

*calls restaurant because my food never got delivered and finds out they never got the order from the GrubHub*

People waited hours for orders that never came...

When @Seamless is down on a Saturday night and they never got your order, you be like...

Or came after they had already gone to bed.

I called @GrubHub last night 20 times to check on an order. And tweeted at them. Dinner showed up while we were sleeping, 3 hours late.

But the services were still charging customers for food they never received.

@GrubHub Cancel. And. Refund. My. Order. Good. God. Y'all.

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When people tried to call customer service to resolve the issue, they were put on hold forever.

At the 30 minute hold mark. Breaking up with @Seamless. Bad customer service. Like, BAD.

Some customers were tweeting that they were placed on hold for more than 45 minutes.

@Seamless 45+ minutes on hold with no response on the phone or to any of my tweets....

And some had to call back on Sunday morning to try to resolve the problem.

@Seamless trying to resolve an issue from last night. Would like to speak with someone on the phone. Food arrived 3 hours late.

This resulted in a lot of hangry people.

What does NYC do when BOTH @GrubHub & @seamless are down on a Saturday night?! #freakingout #hangry

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Some said this headache made them not to want to order from them ever again.

BREAKING: @GrubHub committed to helping you with your personal finances, by giving you every reason not to order from them.

Others said they couldn't believe what a big error the company had made.

At this point Seamless/Grubhub could teach an MBA course on how to destroy a brand and all customer goodwill in as little time as possible

While some poor souls were forced to head out into the (gasp!) real world to get their food.

I gotta go out and get my food like a peasant. Thanks #seamless @Seamless

But if you're waking up hungry on Sunday, you should be fine to order. The spokesperson said the technical issues have been resolved.

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Stephanie McNeal is a social news editor for BuzzFeed News and is based in New York.

Contact Stephanie McNeal at stephanie.mcneal@buzzfeed.com.

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