back to top
Community

What Is Your Company’s CX Level?

Are you sure that your company is well prepared for the market? Take the test and know the result.

Posted on
  1. Providing a positive experience at the point of sale, with pretty packaging, serving coffee and water
    Having a fast and practical service that does not get in the way of your company’s business
    Treating my customer politely and resolving their problems, provided that it is during business hours and using the available service channels (telephone and e-mail)
    Making interactions between the company and the consumer always gratifying. Valuing the customer is the primary focus so that it is not just about the “consumption process”.
  2. I don’t provide a specific customer service channel
    Traditional channels: telephone and e-mail
    Telephone, e-mail and Facebook messenger
    Telephone, e-mail and the company’s social media (Facebook, Instagram, LinkedIn)
  3. No, we don’t think it is necessary
    No, but we are thinking of creating one soon
    Yes, but they are not 100% focused on this
    Yes. We think this is very important for the company
  4. Ignore the consumer. After all, the company has already contacted them and their problem probably can’t be resolved
    Reply to their post with the same answer sent via email, as this is the company’s final and official answer
    Apologize for the company’s error, and assure them that the situation will not happen again and request that they contact you via e-mail or phone in order to get the problem resolved
    Give this consumer special attention, after all, if they are unhappy, it is because their problem still hasn’t been resolved. Be considerate and try to understand their side in order to resolve the situation as quickly as possible through the channel wher
  5. General profile, there is no specific employee expertise
    The main difference is the need to be communicative and enjoy customer interaction
    Competent and focused on achieving company goals (SLA, TAR, FCR and CPC)
    Polite, attentive, empathetic, and proactive. The employee must be concerned, first and foremost, with pleasing the customer
  6. Only the traditional channels: e-mail and telephone
    Telephone, e-mail and Facebook
    Telephone, e-mail and all social networks
    All channels through which the consumer requests a service

What Is Your Company’s CX Level?

You got: You don’t know what Customer Experience is :(

Customer appreciation is the key to your company’s success, after all, they are your focal point. Without understanding each consumer’s wants and needs, you will not be able to provide an unforgettable service and keep the customer.

You don’t know what Customer Experience is :( Tap to play GIF Tap to play GIF
Take quizzes and chill with the BuzzFeed app.
Get the app
You got: You need to understand Customer Experience a little more!

In order to provide a good interaction between the company and the customer, it is necessary for you to understand Customer Experience a little more. Click here to find various materials that can help you.

You need to understand Customer Experience a little more! Tap to play GIF Tap to play GIF
Take quizzes and chill with the BuzzFeed app.
Get the app
You got: You know what Customer Experience is, but don’t stop there!

You are on the right track but need to analyze some of the company’s outlooks in relation to customers. Don’t forget: the focus is always on them!

You know what Customer Experience is, but don’t stop there! Tap to play GIF Tap to play GIF
Take quizzes and chill with the BuzzFeed app.
Get the app
You got: Congratulations! You have a complete understanding of what Customer Experience is. Keep it up :)

Your company understands what Customer Experience is and can see the customer’s true value. Stay committed to offering a good service and stay connected to the sector’s content and news.

Congratulations! You have a complete understanding of what Customer Experience is. Keep it up :) Tap to play GIF Tap to play GIF
Take quizzes and chill with the BuzzFeed app.
Get the app
This post was created by a member of BuzzFeed Community, where anyone can post awesome lists and creations. Learn more or post your buzz!

Every. Tasty. Video. EVER. The new Tasty app is here!

Dismiss