Last summer dozens of restaurants were exposed for skimming tips from staff for administration fees, some were accused of using service charges to top up senior managers’ pay and other chains were keeping the entire service charge to themselves.
It led to the government launching a review into the actions of 150,000 businesses in hospitality, leisure and service sectors where tipping is common, which employ two million workers.
The results came out earlier this week and headlines said ministers were keen to change rules and make sure low-paid workers get the money left for them by grateful customers.
But the report also highlighted several serious failings in the industry and what workers, employers and customers make of tipping abuses.
Here’s what we learned: