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21 Little Moments That Brighten The Day Of Every Call Centre Worker

"The systems are down."

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1. The phrase "the systems are down."

Fox

There's nothing quite like not having to do your job for a bit while still getting paid.

2. Getting a good chair.

"Hot desking" is an odd process which means you could be sat anywhere at any time, so the fight for good seats with a view out the window is a tough one.
imgur.com

"Hot desking" is an odd process which means you could be sat anywhere at any time, so the fight for good seats with a view out the window is a tough one.

3. And not sitting next to "the loud one".

Universal Studios

There's always that one loud employee and avoiding sharing their space is a real treat.

4. When a customer has the same name as a celebrity, and they don't pick up on your oh so subtle hints you drop to show that you know.

"Yes Mr Tee, I pity any fool who wouldn't want to help you save money on your monthly bill."
Flickr: markhillary / Creative Commons / Twitter: @xAnna53478 / BuzzFeed / Via giphy.com

"Yes Mr Tee, I pity any fool who wouldn't want to help you save money on your monthly bill."

5. Bad use of the phonetic alphabet.

StudioCanal / Working Title Films / Focus Features

"K, for erm, Knight". Or, y'know, P for phonetic itself.

6. Not getting another call just before the end of your shift.

Walt Disney Studios

Watching the clock tick from 16.59 to 17.00 in total silence is a beautiful thing.

7. When that customer who sounds like they're going to be trouble fails data protection.

There's no sense of relief quite like them not knowing their own address.
Flickr: ronbennetts / Creative commons

There's no sense of relief quite like them not knowing their own address.

8. And when a customer drops a swear word for the second time, meaning that you can end the call.

AMC / 20th Television

Well, they were warned.

9. When a manager is actually willing to take an escalation.

reactiongifs.me

Watch them run and hide at the mere sound of that word.

10. Getting taken offline for training.

instagram.com

Getting to play with marker pens and a flip-chart for a bit is a great break.

11. Holding for another department when there's a long wait.

Walt Disney Studios

Never has that awful music sounded so serene than when it gives you a break from that irate customer.

12. Enforced fun day.

It's usually for charity, but seeing your manager dressed like an idiot can be a lot of fun.
imgur.com

It's usually for charity, but seeing your manager dressed like an idiot can be a lot of fun.

13. The day after the office Christmas party.

Logo / Passion Distribution

The high turnover of staff in call centres is so high that you're guaranteed someone will just quit out of sheer embarrassment.

14. And office gossip in general.

It brings out the worst in us all, but boy does it make the day fly quicker.
FilmDistrict / Nina Mohan / BuzzFeed

It brings out the worst in us all, but boy does it make the day fly quicker.

15. Having the newbie listen to your calls to learn the job.

Comedy Central

Doing your job properly for a an hour or so can actually be a little bit enriching.

16. Stealing stuff.

Nothing major, just pens, mouse-mats, notepads, toilet rolls… just don't try and wheel that "good chair" out, they will catch you.
Flickr: alborath / Creative Commons / Twitter: @lela_the_cat / BuzzFeed

Nothing major, just pens, mouse-mats, notepads, toilet rolls… just don't try and wheel that "good chair" out, they will catch you.

17. Idiotic customers in general.

NBCUniversal

"No Mr Smith, the version of Windows you have is NOT 'double glazing.'"

18. Customers with good small talk.

PBS / Family Communications, Inc.

Not a mention of the weather outside anywhere.

19. And the ones that are total good eggs.

Fox

Rare, but there are some that just leave you grinning and with a renewed faith in humanity. You know the following call will probably start with, "RIGHT! Get me your manager! NOW!"

20. When you're not the last one in the canteen.

instagram.com

Nobody wants five cold chips and a burnt sausage for their dinner.

21. Actually fixing a customer's problem and them being super grateful.

Columbia

This happens, I swear. Yes, it's what you get paid to do, but hearing someone delighted with your help can almost make being the last one in the canteen worth it. Almost.