Business

Tons Of People Have Gotten Screwed Over By Kate Hudson’s Company Fabletics

Fabletics, and the $1 billion startup that owns it, JustFab, have gotten more than 1,000 complaints calling the companies a scam. A BuzzFeed News investigation found that JustFab’s co-CEOs and co-founders have been conning consumers into unwanted subscriptions since at least 2004.

1. JustFab, the startup that owns Kate Hudson’s workout clothing line Fabletics, Kim Kardashian’s ShoeDazzle, FabKids, and FL2, is reportedly valued at more than $1 billion.

Michael Buckner / Getty Images

Kardashian co-founded ShoeDazzle, which was sold to JustFab in 2013. Kate Hudson co-founded Fabletics and is regularly featured in its ads.

2. But in recent years, the monthly subscription shoe and clothing shop has been deluged by complaints over unauthorized credit card charges and deceptive advertising, BuzzFeed News found.

Fabletics / Via Fabletics.com

3. Women have complained that it’s not clear they’re signing up for subscriptions with JustFab and Fabletics, which refer to them as “VIP Memberships.” Others complain that it’s difficult to cancel, as cancellations can be made only over the phone.

JustFab / Via justfab.com

4. Users must call to cancel, because emails “can contain inadequate information to process cancellation,” a spokesperson told BuzzFeed News.

Yet many seem to continue to be charged even after they said they canceled, or are put through an arduous process to even get a customer service rep on the phone.

.@Fabletics really shoddy business model - hanging up on customer calls and billed despite no intention of purchasing. A scam. Avoid.

— Georgina Brooke (@GeorginaBrooke)

@Fabletics I'm still getting VIP emails & charges after calling & being told multiple times my membership was canceled. Your deal was a scam

— Julia J-S (@jbethjs)

#KateHudson WE WANT OUR MONEY BACK! Please retweet. @Fabletics is a scam! Here: http://t.co/6dFnUBWBg0 They take money from your account

— Meghan Lamontagne (@MegLamontagne)

9. Between August 2012 and the middle of last month, JustFab amassed more than 1,400 Better Business Bureau complaints, BuzzFeed News found. That’s more than Time Warner Cable in New York City.

John Sciulli / Getty Images

From left: Don Ressler, Kimora Lee Simmons, Adam Goldenberg.

The number of complaints is also on par with all of Spirit Airlines.

10. Thousands more complaints can be found on social media in the U.S., the U.K., and Australia. The Federal Trade Commission sent more than 200 additional complaints to BuzzFeed News as part of a Freedom of Information Act request.

BuzzFeed News / Via Facebook, Twitter

JustFab’s spokeswoman told BuzzFeed News the BBB reviews represent less than 0.001% of the 3.5 million customers it signed up in that time.

They claim that the complaints come from “a very, very small minority” of unhappy users.

“As a fashion company, our flexible-subscription business model makes it possible to pass along the substantial savings we realize to our customers,” JustFab’s spokesperson told BuzzFeed News.

11. According to a BuzzFeed News investigation, JustFab’s co-CEOs and co-founders have been conning consumers into unwanted subscriptions for everything from anti-aging shampoo to anticellulite cream since at least 2004.

Christopher Polk / Getty Images

Co-founders and co-CEOs Don Ressler (left) and Adam Goldenberg.

12. Last year, the FTC named JustFab co-founder and co-CEO Adam Goldenberg in a nearly $50 million judgment over Sensa, another one of his companies that sold a bogus miracle weight-loss powder.

Sensa via the FTC / Via https

It was the second-biggest deceptive advertising settlement with the FTC ever. Bank of America is suing JustFab, Goldenberg, and Ressler over the whole Sensa debacle.

13. The men have led multiple businesses that have lured consumers into “risk-free trials” for antiwrinkle cream, miracle diet pills, and “Botox for your hair” shampoo.

Hydroderm / Via qroti.com

Dream Shape / Via grin.acton.com

 

Customers clicked on pop-ups and banner ads for “free trials,” entering their credit card details to cover a $4 to $5 shipping fee. But if the product wasn’t returned within a few weeks — and accounts from customers say this was incredibly tough to do — they ended up with anywhere from $50 to $100 in charges and a recurring subscription that was a nightmare to cancel.

14. Thousands of consumers have complained over unauthorized credit card charges for these products over the years — and now the same kinds of complaints are piling up against JustFab and Kate Hudson’s Fabletics.

Fabletics / Via Fabletics.com

JustFab has also reached settlements over its business practices with a group of district attorneys in California, the Florida attorney general, and a separate Florida consumer who filed a lawsuit in 2011.

15. But it’s raised more than $300 million in venture capital money and is planning to go public soon. In Silicon Valley, JustFab is considered a “unicorn” — the term used for companies valued at $1 billion or more.

Graham Roumieu for BuzzFeed News

Check out more articles on BuzzFeed.com!

 
 

More News

More News

Now Buzzing