Over the last year or so, External Affairs Minister Sushma Swaraj and her team have used Twitter to truly extend the scope of their reach.
In addition to dealing with major international crises, she has also been sorting out the problems of many individuals online, without any fuss or fanfare.
Here are 11 times Sushma Swaraj and the Ministry of External Affairs went above and beyond to restore our faith in the bureaucracy.
1. When her ministry helped rescue and evacuate a woman being held in South Africa.
Rahul - Your sister rescued from Johannesburg is reaching Kochi tomorrow (15th April) by flight EK 532 at 0255 hrs @gopalkeshri
2. When she helped out this woman who lost her passport and money in Germany.
3. When her ministry helped rescue 168 Indians being held hostage in Iraq.
4. When her ministry pulled off a massive coordinated effort to rescue people during the Yemen crisis.
5. When her ministry helped evacuate three Pakistani nationals from Hodeida.
Humanitarian gesture - Indian Navy evacuated 3 Pak nationals from Hodeida by INS Sumitra. Pakistan brought 11 Indians from Makala.
6. When even pirates couldn't keep her ministry from doing their job.
7. When the world turned to India for help during the Yemen crisis and her ministry delivered.
US spends 10 times as much on its military as India does - but tells Americans in #Yemen to call the Indians if they want a lift out!
India helped evacuate also Germans out of Yemen. Thank you India! @narendramodi @MEAIndia @SushmaSwaraj
8. When her ministry helped this man recover his passport and advance money from his company abroad.
9. When the Nepal earthquake prompted a swift and thorough response from her team.
MEA opens 24 hour Control Room for queries regarding tragic #NepalEarthquake. Numbers: +91 11 2301 2113 +91 11 2301 4104 +91 11 2301 7905
My colleague @PiyushGoyal has offered to send engineers and equipment to restore the power grids in Nepal
10. When, even during the chaos after the quake, she took the time out to respond to individual concerns.
11. When, after all their effort, even a "thanks" was unnecessary.
Such things sadly get brushed under all the other noise! Jai hind! #win
Keep up the good work, ma'am.
