We had idiots like that where I worked. One guy insisted that we didn’t know what salt beef was and were selling the wrong thing. I think he wanted pulled pork, idk. Fortunately my manager always took our side
I worked at a fast food place where, unless specified beforehand the customer would receive their order on a random type of bread i.e. seeded/plain/brown etc. Company policy, staff don’t decide the rules. When I first started working there I was that one member of staff that was always smiling. It was a genuine smile everytime. Now? Pretty much just a corporate polite smile. One time this family of four ordered some sandwiches and ordered a bottle of drink to share between themselves. A few minutes later the mother returns with her sandwich and tells me that her family all had white bread, she had brown and she didn’t want it. So I told her that it wasn’t a problem and we could change it. I sent it to the back and had it re-made on white bread, as she wanted. I gave her the sandwich and apologized profusely. Two minutes later she returns, red in the face and screams at me that she’d asked for it to be on white bread. I check and it’s on white seeded bread. I ask her if she wants it without the seeds. She huffs that yes, she does. I send it back again, apologising in the meantime and serving other waiting customers. Meanwhile, she’s telling anyone who will listen that my customer service skills are horrible. I give her the new sandwich and apologise again. She tells me that I should be sorry and storms off. I learnt a lesson that day about meaning what I say. We’re rarely actually sorry when we say we are, we just cba for the drama. The customers that always demand that they are right are not rational, thinking customers.
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I thought the first picture was of Jamie Dornan and Tammin Sursok for a second
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I once met a popular booktuber at work. I was working the tills and she suddenly popped up in front of me. I was so surprised that by way of greeting, I said “Oh my God, hi! I watch your videos!” Which probably sounded extremely creepy to my colleagues and other customers. Not “I’ve seen your videos and they’re great/I like your videos,” just “I’ve seen your videos.” Fortunately she just laughed and thanked me.
I once made a sandwich at a deli for a writer from Doctor Who. He was quite grumpy, though not impolite. Another time I served Michaela Strachan, but I couldn’t recall her name. I didn’t want to embarrass myself so I didn’t make a big deal but her face just seemed so familiar, she’d been a big part of my childhood and I’d grown up watching her wildlife shows. She was so polite and so lovely, it was a pleasure to meet her.
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Not entirely related, but does anyone know how to make the Costa black forest hot chocolate?
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