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This Short Twitter Conversation Between Airtel And A Customer Will Make You Laugh Out Loud

Airtel. You. Had. One. Job.

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On Monday afternoon, Twitter India's head of news discovered that his Airtel phone wasn't working in Lucknow, so he reached out for help.

.@airtel_presence Why isn't my phone working on roaming in Lucknow?

Raheel Khursheed@Raheelk

.@airtel_presence Why isn't my phone working on roaming in Lucknow?

1:25 PM - 23 Jun 14ReplyRetweetFavorite

And Airtel went out of their way to suggest literally the single least helpful plan of action.

@Raheelk Hi! We are sorry for the inconvenience caused. Please DM your contact number, we'll call you to discuss. Regards, Vibhuti

Bharti Airtel India@Airtel_Presence

@Raheelk Hi! We are sorry for the inconvenience caused. Please DM your contact number, we'll call you to discuss. Regards, Vibhuti

1:37 PM - 23 Jun 14ReplyRetweetFavorite

Which Raheel very politely pointed out.

.@Airtel_Presence I am sorry, how can I call you to discuss this issue if my phone isn't working?

Raheel Khursheed@Raheelk

.@Airtel_Presence I am sorry, how can I call you to discuss this issue if my phone isn't working?

1:39 PM - 23 Jun 14ReplyRetweetFavorite

After this absurd interaction, Raheel messaged Airtel an alternate phone number (to his hotel) and Airtel called him to say they're working on getting his issues resolved.

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