Heating and cooling company
But, face-it, we certainly don't have time or desire to think about the drudgery of maintaining an air conditioner. Air duct cleaning isn't even on our radar. Who thinks about a possible electrical panel overload until there's a crisis? And yet when there's a problem... it's not only a reality, it's a PRIORITY! I've experienced the urgency before. We had 9 feet of water in our basement after a flood (yes, feet -- that's not a typo) and had to replace our furnace and hot water heater, we had a power surge a month later and had to replace two air conditioning units and recently we had an electrical fire due to a manufacturers defect -- luckily it was designed to trip the fuse to the main panel, saving our home from becoming a pile of ashes.
It's ideal to know who to call BEFORE things break down - your trusted technician who proactively schedules your maintenance visits and wards off emergencies. But what if we don't know who to call? Building a relationship takes time, but finding the right technician doesn't have to take too much effort. Use this tip list to hiring a heating and cooling company that you can trust for years to come.
Talk to friends, family, neighbors in the area. Try to get more than one referral from people you trust. Make sure the referring person has first-hand experience if possible. If you don't know anyone in your area start by searching some keywords on Google - e.g. "air conditioning contractor Mesa" "ac repair " etc.
Make a short list of companies that you want to check out.
Check the company website. Do they appear legitimate and professional? How long have they been in business? Are they licensed? Bonded? Insured? What is their BBB rating? Do they have a broad focus of services "we do it all" (one stop shop convenience) or do they focus their service expertise (often a better choice for quality)?
Take a look at what customers are saying on the internet or Facebook. Caveat: Ratings are subjective so read the content of the reviews. And always look at the filtered reviews on sites like Yelp (computer filtering is imperfect and without considering the full picture you may call on the wrong company or discount a quality company.)
Call the companies to get a feel for their professionalism. Ask about deals for new customers or what makes and models they service. Do they offer maintenance plans? What is their guarantee and/or warranty policy? How responsive is the person who answers the phone? Are you put on hold right away or for too long? If a company is too busy they may not be staffed to handle your emergency. Response time is important.
Narrow it down to 2-3 companies and schedule a maintenance tune-up with one of the technicians (or if you know you need a replacement have them all come out and give you an estimate; most companies offer estimates for free.) If you're having several come out don't judge solely by the quote; ask them to explain the quote so you can get a feel for their knowledge and ability to work with you. They should explain their recommendations so you understand the work. If the technician is talking down to you or being overly and unnecessarily technical show them to the door.
Finally, be aware that the person who comes to your house may be a salesman for the company and not an actual technician; this is common with larger companies. On the flip-side a "one-man show" can't do it all and may not be in business when you call for your warranty. If you want to be more than an account number and have the guarantee of longevity, opt for a smaller company with many years of being in business.You may also check milwaukeeheatingcooling.com