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    The Person Managing Sprint's Twitter Account Deserves All Of The Awards

    Social Media has helped bridge the gap between the consumer and brand. Sprint is definitely doing it right.

    It all began in the wee hours of the night when Twitter user @KidnapYoGranny experienced a dropped call.

    Via Twitter: @KidnapYoGranny

    So like any disgruntled customer, she decided to vent her frustrations to her phone carrier, Sprint.

    After that, Sprint comes dashing in to assist with the problem.

    Via Twitter: @sprintcare

    They also make light of the situation with some hilarious commentary.

    Jasmyn, also known as @KidnapYoGranny, obviously didn't get Sprint's joke.

    And Sprint comes back once again with an incredible rebuttal.

    Well done, Sprint, well done.